I would like to explain how to create a OSS message to SAP Support Team through New SAP support Launchpad.
Login to service marketplace by below link.
Next click on SAP Support Portal tab.
Next Click on Knowledge Base & incident tab and again click on report an a Incident.
Next,enter a problem in the search column for solution.
Otherwise,Click on contact SAP Support button in the Below.
We need to enter a required information about the error details in the below.
After click on submit button.based on priority we can get response form SAP Support team.