Using SAP Hybris Marketing you can create Facebook custom audience campaigns, assign a budget and track the success:

  • Manage campaigns which automatically create Facebook custom audiences
  • Plan the spend of your campaign
  • Analyze planned spend, people reached and objective dependent KPIs such as clicks, impressions or page likes
  • With our on-premise deployment you can additionally build your own reports on the aggregated success data using e.g. SAP Lumira.

Here you can see videos also for facebook, paid search and other topics.

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    1. Jan Matthes Post author

      Hi Ajit,

      the banners are designed with the Facebook Ad Manager. The Hybris marketing campaign submits the target groups to the facebook campaign only and receives the success, so the content itself is done in Facebook.



      1. Maris Sauka

        Is there a standard interfaces to send and receive data from Facebook or it has to be custom built?

        Do we get Facebook campaign success analysis out-of-the-box or it should be custom built either?

  1. Ajit Ukken

    Hi Jan,

    We are following the installation guide and we are having some trouble getting the SHA2 certificate from facebook.

    From the installaiton guide:

    “Go to and click on the lock symbol next to the URL to get the site information.○

    Locate the certificate as indicated in note above and export it to a file. “

    We couldnt locate the certificate there. Are we missing something?



    1. Galina Sokolova

      Hello Ajit,

      please follow these steps:

      Go to and click to lock symbol.Go to  ‚Your Connection to this site …. Details.

      Click Details.You get Screen with Security Overview. Click button ‘View certificate’.

      Go to Certification Path.You will see DigiCert->DigiSert SHA2 High Assurance Server CA.

      Go to Details and choose Cetificate for Copy to File..

      In cloud landscape the certificates should be already available in the systems.

      Regards, Galina

    2. Svend Domdey

      Hi Ajit,

      when using Chrome latest, you can right-click the lock, go to “Details” and in the security tab at the bottom (in dev tools) click view certificate. Then a dialog with the certificate details opens.

      Hope this helps.

      Kind regards


      /wp-content/uploads/2016/07/lock_987451.pngview certificate.jpgcertficate path.pngcertficate details.png

  2. Pratik Pahlajani

    Thanks for the Article,

    Could you please let us know what we need to provide for Target Endpoint in transaction code OA2C_CONFIG in the ‘Access Settings’ section? We had provided the below endpoint as per the standard SAP document. But this is not working. It is not returning to the campaign.


    1. Svend Domdey

      Hi Pratik,

      the target endpoint is correct.

      Some questions that might help to clarify what’s wrong:

      Where exactly does the process stop? Do you get an error message in dev tools in your browser? Are you able to authorize to Hybris Marketing to use Facebook Marketing API when pressing “Authenticate”?

      Thanks & kind regards


  3. aparna ms

    Hi Svend,

    Thanks for the reply.

    When we try to authenticate a particular campaign, it takes us to the face book screen for authentication. Post this when it comes back to marketing, it is not landing to the corresponding campaign. But a screen where we get a message to close the browser if we are not automatically redirected. The authentication is not happening for the campaign.

    We are able to authenticate only if we change the Target Endpoint to Specific campaign URL . But each time we had to change this for different campaigns.

    1. Svend Domdey

      Hi Aparna,

      maybe a clarification is in place here: The “Authenticate” button is a trigger to start the flow to get an OAuth 2.0 access token which will happen in a new browser tab. If that goes well, you will end up on the page you mention (which asks you to close that tab). The campaign however should still be open in the initial browser tab.

      But: it is usually not necessary to press the “Authenticate” button with every campaign you create as the access token from Facebook usually has a life time of several weeks. The “Authenticate” button is only a convenience button to fetch an OAuth access token in case you don’t have one or it expired

      Kind regards



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