Intelligent Services: Create a smart and intelligent federation of systems

Today, we would like to share with this blog a work we recently intensified – Intelligent Services for S/4HANA. It is all about how we continue to simplify interactions across multiple business systems to make it smarter for end-users with S/4 by concepts of machine learning – which we call intelligent services.

We all know business processes are complex. One event creates many repercussions in several other areas, almost like a ‘rock thrown into a pond creating ripples’. Thousands of personnel, logistics, sales, procurement, financial and other events happen in a company every day. Inter-dependencies between systems are common and known, but mostly manually implemented. And you cannot solve this just with workflows – you need to build some intelligence in.

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Imagine the situation where upcoming new hires have affects to financial and project systems. Consider a project manager who has pressure on staffing a project. She would like to understand when the new hires are available after onboarding and IT setup to plan the project accordingly. Automated and context rich notifications for line managers, project managers or assistants are very beneficial in that case.

Another example – hiring offers are out, but employees have not yet started. It cannot be seen in the books and the impact to budget is not reflected in the financial system, which certainly is of high interest for controllers in this area. Controllers may have to run a new forecast and line managers should be notified when the forecast shows a budget overrun.

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With Intelligent Services, we have an open and flexible platform bulid in the cloud, which spans across SAP cloud solutions and beyond. Already SuccessFactors is leveraging this technology today. It is based on events and simple rules that are configurable and flexible. Software responds to business events quickly and create follow-up actions on your behalf supporting end-users and taking complexity out – bringing intelligence in.

We are working on extending the reach of Intelligent Services to S/4HANA, starting with HR and extending it to Finance, Projects and ultimately the entire Suite. Events and preconfigured actions will be defined upfront. But at the end, the power of the entire concept will be apparent when customers can model events flexibly and customer-specific. So all needed process steps and experts are intelligently combined.

With Intelligent Services, S/4 Cloud will get even smarter. Be part of this journey, be our guest and co-innovate with us on this exciting concept. Shape with us this future innovation and make S/4HANA an efficient and intelligent system.

Reach out to us to co-innovate. Want to engage right away? Looking forward to your co-innovation engagement @ MAILTO: s4hana-coinnovation@sap.com

More Information? First check out the S/4HANA training and content hubs, as well as our very active S/4HANA community here on SCN… and also discover.sap.com/s4hana for more


Looking forward to see you in Orlando! Follow us via @SAP and #S4HANA, or myself via @SDenecken

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Check out SAP S/4HANA @SAPPHIRENOW 2016 – be prepared #S4HANA prep for #Sapphire – on the transition to SAP S/4HANA

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