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Author's profile photo Former Member

Troubleshooting: Carrier does not see the expected documents in the SAP TM collaboration portal


if a carrier logs on to the SAP TM collaboration portal and either does not see any content at all, or not the expected content, this may have one of the following root causes:

  1. If no content is displayed at all, or even an error message, the required Gateway services may not have been setup properly. Read this post for more information:
  2. If the work centers are displayed, but not the expected documents, the following should be checked:

If all of the above criteria is met, carriers should be able to find their respective documents in the SAP TM collaboration portal.


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      Author's profile photo Ashish Verma
      Ashish Verma

      Thanks Sabine for sharing this. One more thing could be the background job related to tendering.

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Hi Ashish, thanks. I wanted to keep this process-independent, also the background job would not cause any documents to be displayed or not from the portal ,it would just cause the status to get changed.

      Author's profile photo Former Member
      Former Member

      Thanks Sabine, post was very helpful.

      If you can provide information, It would be of great help:

      1. how to change or hide the fields in  Bid_structure.xlsx file to modify it as per the vendor.
      2. the rates entered by the vendor in the Bid_structure.xlsx not getting updated SAP TM in the individual RFQ rate tables.


      Thank you in advance.


      Author's profile photo Joseph Hou
      Joseph Hou

      Hi Sabine,

      Thanks for sharing this.  If I may, one other tip I would add is, if the version of TM CP was upgraded recently and carriers are no longer able to view their KPIs, then the cause may be that the carrier needs to delete their temporary internet files and cookies, and reset their cache.

      Best regards,