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How to Subscribe to SAP Smart Business Service

In my previous article SAP Smart Business Service – Create Analytic Content in HCP without Coding, I talked about Smart Business Service.

In this article, I will describe how to subscribe Smart Business as Service and get started.


  • Get Access to HCP Account
  • Subscribe SAP HANA Cloud Portal
  • Assign TENANT_ADMIN role to your user
  • Create a Fiori Launchpad Sites

Before subscribing Smart Business as Service, you must complete above mentioned prerequisites.

Get Access to HCP Account

In case you do not have any HCP account, you can create your account in HANA Trial landscape. It is free.

Subscribe SAP HANA Cloud portal

Go to HCP account. Click on “Services” section in left pane. You will see SAP HANA Cloud Portal tile as below.


Click on the tile and click on Enable button to subscribe this service.


The HANA Cloud Portal service will be enabled as below.


Assign TENANT_ADMIN role:

TENANT_ADMIN role must be assigned to user to subscribe to SAP Smart Business Service.

If you subscribe to SAP HANA Cloud Portal, be default TENANT_ADMIN role is assigned to your user.

In case HANA Cloud Portal is already subscribed previously, your user may not have TENANT_ADMIN role. In this case, you need to assign the TENANT_ADMIN role manually.

Go to HANA Cloud Portal Service and click on “Configure SAP HANA Cloud Portal”


Click on Role section and assign the role to your user.



Create a Fiori Launchpad Sites

This is an optional step. If you already have a SAP Fiori Launchpad Sites created, you may skip this.

In case you do not have any Fiori Site, create one. You may check How to create Fiori Site.


 Subscribe SAP Smart Business Service:

Click on “Services” section in left pane. You will see SAP Smart Business Service tile as below.



Click on the “SAP Smart Business Service” tile and click on Enable button.


Add Smart Business Apps to Fiori Site:

Go to Smart Business Service and click on “Configure Smart Business Apps”.



A new page will be opened. Click on Select Site value help. This will show all the sites available.


Select the site where you want to add Smart Business apps and click on Import button.




Smart Business Apps are added to the site. Go to Fiori Launchpad to check the apps. You may also click on “Access Smart Business Service tiles” link to go to Fiori Launchpad.


Based on roles assigned, you may see few or all the Smart Business Apps.

Note: By default, this directs to default site. In case you have imported your Smart Business apps to a different site, go to that particular site to access Smart Business apps.


Update an Smart Business Destination:

Go to Cockpit –> Destination. Edit “flpuis” destination and update a user and password for this destination. This user must have TENANT_ADMIN role and must be registered to SAP ID Provider.


Done!! You are ready to use Smart Business

To know more about Smart Business Service, refer to the articles

Smart Business Service

SAP Smart Business Service Roles

Create Your First Smart Business KPI and Tiles in 10 Minutes

Note: A complete implementation guide on Smart Business Service is also available at SAP-Press.

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  • Hello,

    in my trial account cockpit the smart business service is not listed in the "Services" section. The account is Beta-enabled and I have the tenant_admin role. Any idea what I could do at my end to subscribe?

    Thanks and Regards,


  • Hi Raja,

    I followed these steps, but when I go to Configure Smart Business Apps, I select my site, click on Import Apps, I get an error:

    Failed to import the Smart Business app to the site df74aff1-0b40-412b-b54f-9cac41ba8a2e


        "readyState": 4,

        "responseText": "<html><head><title>Error report</title></head><body><h1>HTTP Status 500 - Authenticator for authentication type 'BasicAuthentication' needs valid configuration.</h1></body></html>",

        "status": 500,

        "statusText": "Internal Server Error"


    Do you have a suggestion?



    • Currently there is a bug which will be resolved soon.

      As a workaround, you can do following.

      Go to Destination section --> Edit flpuis destination and change it to ApptoAppSSO


      Then try to import the apps again. It should work.

      • Hi Raja

        I have tried Edit flpuis destination and change it to ApptoAppSSO

        but still get the authentication error Tamas mentioned.  I waited more than 5 minutes for the change to take affect but still did not work.

        Tamas, did this resolve your issue? 



        • Hi Matt,

          This should have resolved the issue.

          In which landscape you are trying? Can you please send the screenshot of flpuis description.



          • Hi Raja

            Thanks for the reply.

            I'm on a trial account.  I have tried with a colleagues account also with the same issue.  The settings are as follows:

            Screen Shot 2016-07-04 at 09.29.39.png

            Screen Shot 2016-07-04 at 09.29.39.png
          • Update.

            I managed to get this working by also changing the Authentication setting on the SmartBusinessUI destination.

            I have some issues but have managed to create some tiles and drill downs.

            I notice when you save tiles with filters, the tile is correctly filtered but the drilldown is not. This is because the filter string is being modified.  e.g.

            For the filter LOCATION with the value of

            the tile works with the filter string used being:


            but the drill down


            the drill down does not find any data since the %3b (HEX for ";") is being modified to %253B

          • Hi Matthew,

            I would like to have a closer look into your account settings and Smart Business setup. Could you please me the following details on my mail id (

            • OData details. Which OData you are consuming, HANA XSOData or ABAP OData or Java or some other?
            • Screenshot of you BusinessSystem Destination
            • Screenshot of Tile Configuration.



        • i faced the same issue then found the Destination flpuis had Basic Authentication with user name as a default string like 'inputyouruser' or something alike.

          Changed the user to my trial account's SID and password. The error was resolved.

          Probably one of the destinations is intentionally created with BASIC auth. and expect admin to fill up the correct password.

      • Hi Raja,

        Your workaround worked for me! Thanks a lot.

        Once the bug will have been fixed, shall I change back this setting? How will I know when to do it?



  • I cannot activate the Smart Business Service in my SCP trial account. It keeps giving the status Failed. A colleague of mine has the same problem.

    What could the problem be, how can I proceed? As far as I know I do not have any logging of failed services.





  • Hi, I'm unable to activate in my trial account the Smart Business Services. The service enabling fails.

    Hi, have my Portal Services up & running and my user has the TENANT_ADMIN role assigned.

    Any clue about how to fix it?

    Thank you,

  • Hi Lucky,

    One query I have regarding predictive outlier in Smart Business Sevices. We were trying this in trial account, but there is no success.

    Is there limitations of this function in trial account?


    Anurag Singh