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  1. Randy Caudill

    Very nice … just wished things worked faster.  When passwords need to be reset, there is usually an immediate need to get in.  A delay of a day is completely unacceptable.

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    1. Jamie Cantrell Post author

      Hi Randy,

      I’m unaware of a day-long delay in password reset.  The user should receive an email right away with the activation/reset information.  Please submit an incident if this is not your experience.

      Best,

      Jamie

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      1. Randy Caudill

        Hello Jamie,

        Where would you like the incident?  Since as far as I know, which I did confirm with one of my co-workers, I have yet to receive my password reset for one of our customer id’s 🙂   I have since managed to get what I needed through other means, but it would be nice to actually get our id working again too 🙂

        XX-SER-SAPSMP-USR or another component?

        ps – I am a VAR partner, so the report an incident function is not the way we typically send issues to SAP.  Although I guess if I do this as an itelligence issue instead of one of our customers I could.  Let me know how you would like it 🙂

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          1. Jamie Cantrell Post author

            Hi Randy,

            Apologies for the delayed response.  I’ve been in and out over the US Holiday.  You are correct, the XX-SER-SAPSMP-USR is the correct component.  The team reinforced that there’s no way the password reset should take that long, so would definitely recommend some further investigation from the support team.

            Best,

            Jamie

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  2. Dirk Sann

    The Self-Service function for the users is helpful.

    However, I totally dislike that the s-user administrator cannot reset passwords any more at all. It is sometimes much easier to reset a password for a user them to explain the self-Service function. Also, there are s-user like the one you need to connect the Solution Manager to the OSS that are now much harder to reset.

    Adding a new function is good, disabling a function that was existing for the last 15 years is not.

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  3. Mireille Vanheerentals

    Is it possible for the super administrator to find an initial password for a newly created OSS user (as it used to be in the past) ?   If yes, can somebody explain me where ?  Having to explain the self-portal to a user that forgot his password is one thing, but having to refer the user to the self-portal from the very first begin and wait before being able to logon is another thing (not too acceptable in my eyes) …

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    1. Randy Caudill

      Hello Dirk,

      The initial password is setup by SAP when you request the new ID.  You don’t actually create the initial password.  It will show up on the Requested Users tab after SAP creates the id.

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  4. Randy Caudill

    A super administrator can see the initial passwords by going to the requested users tab up top once you get into the user administration.

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  5. Mireille Vanheerentals

    Hello Randy, ah ok that’s good to know.  Searching or taking other tabs will not show the initial passwords, but I see them indeed in the “requested users” tab.  Thanks for your help.

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  6. Alejandro Bindi

    Hello Jamie, maybe you can help me, I have my own S-USER, which was given to me by SAP as part of my certification on ABAP.

    I have no problems using it to search for SAP notes in the old support KB (https://support.sap.com/notes) so it’s still active, but when I try to use the same S-USER to access the new SAP ONE Support Launchpad, I can’t login. If I try to reset the password I get a message saying something like “The admin has locked your account or the account hasn’t been activated through mail link sent”. I have no valid email account associated to the user, in fact I never knew which email account was associated to it, but I suppose it’s the one from the company I was at when I certified (I don’t have it anymore).

    I’ve also tried to login using my SCN user but got the message that the P-USER doesn’t have access, and I need an S-USER (I don’t know if there’s a way to link both usernames)

    How can I recover or activate S-USER for the new support site?

    Many thanks

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    1. Jamie Cantrell Post author

      Hi Alejandro,

      That’s an interesting question.  I’m trying to understand the situation because it sounds like you are not associated with a customer account.  My understanding is that the S-User ID must be associated with an active email address and an active customer account to work in the Launchpad.  If you believe that you should have access, I’d call the SAP Customer Interaction Center and ask them to investigate.

      Best,

      Jamie

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      1. Alejandro Bindi

        That’s right, the customer was my employer at that time. But since I had that user as part of my certification, directly from SAP, shouldn’t I be able to keep it irrespective of my employer? I fact it’s still active and I use it frequently, it just doesn’t work in the new site.

        I’ll write to SAP support about this.

        Thanks!

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