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Organizations frequently require insight in ECC information like Sales Orders, Deliveries, and Billing Documents etc. directly from SAP Cloud for Customer. SAP C4C provides the following functionalities;


  • ECC Search
  • Account 360 for recent orders
  • ERP Customer Factsheet offers a PDF factsheet without the need for a VPN connection
  • ERP Cockpit


The configuration for the ERP Cockpit is fast and easy and provides a standard Customer Cockpit that can be personalized by the user. Further customization of the ERP Cockpit is also possible, but requires custom coding on the customer cockpit functionality in SAP ECC.

Although the ERP Cockpit can be opened on a tablet, the ERP Cockpit is not optimized for touch navigation. Also a VPN connection is needed to access an ERP system in general. The ERP Cockpit is aimed at the (internal) Sales employee to quickly navigate to customer sales documents from SAP C4C.


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SAP ERP Integration

The following graphic shows the integration options for Master Data with SAP ERP. The ERP Cockpit and the Customer factsheet are highlighted.


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Prerequisites


ECC
  • Minimum ERP 6.0, EHP 0, Support Package15 (SAP_APPL)
  • SAP BASIS 7.0, Support Package 18 (SAP_BASIS)
  • SAP Cloud for Customer Add-On CODERINT 600 (COD_ERP_INT 6.00). Requires latest Support Package.
  • Higher EHP for specific functionality
  • EHP4 to view print delivery of deliveries and invoices
  • Adobe Document Server for preview of an ERP customer fact sheet in a PDF format.
PI
  • SAP NW PI 7.1, Enhancement Package 1 (PI 7.11) or higher
HCI
  • Eclipse for new customer integration scenarios

Configuration in SAP ECC


1. Go to transaction SFW5 and activate business function SD_01. Before activating check this link

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2. Start transaction SICF, enter CFS_APPLICATION into the field ServiceName and press F8. The service cfs_application is shown in the next screen.


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3. Right click on the screen and select Test Service.

4. A web browser is opened with an URL. Copy this URL to Notepad

Alternatively you can also do the following: Start transaction SE80, select Web Dynpro Comp/Intf. and enter CFS_COMPONENT and click Display . Then open web dynpro applications cfs_application and under the properties, copy the URL from field URL. 3. Now you can paste the URL in the mash-up and save your work.

Double Click on the CSF_APPLICATION node

6. On the Logon tab enter a (system) user and password

7. On the Error Pages list click on the Configuration button

8. Check the box “Deactivate login XSRF Protection


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9. Save


Configuration: Cloud for Customer


1. In the Administrator work center choose Mashup Authoring and search for ERP Account Cockpit  (SM00105) and click on Edit URL and paste the url from step 4. This mashup is standard delivered in C4C and cannot be changed (Parameters, Port binding etc.)

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2. Click on preview.

3. Add Communication arrangement in the Administrator Workcenter General settings

4. Edit mash up URL and activate the mash up. Now the ERP cockpit is available on the Account Sales Data tab.

5. Click on Communication Arrangement

6. Click on New

7. Add “Business Partner Customer Fact Sheet from SAP Business Suite”

8. Business Data

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9. Technical Data

10. Edit Advanced Settings

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Test the Customer Factsheet / ERP Cockpit

1. In C4C open a Customer that is also available in ECC. (In this example the customer has external id 1)

2. Go to the Sales Data tab and select a Sales Area

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3. Go to the sprocket wheel (Actions) and select ERP Cockpit

4. A new browser window opens in which the External id of the C4C account and the sales area are pre filled and click on Start

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5. The ECC Customer Factsheet is opened

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From here on you have done the configuration to make the ERP Cockpit available in C4C. The final configuration of the ERP Cockpit (and factsheet) requires SAP ERP SD skills so make sure you have these available in your project. Once you have the ERP Cockpit opened you can jump to the PDF factsheet. For this you need to have installed the Adobe Document Server on ERP.

Also make sure that you comply to your organization’s security policy regarding the use of a system users and deactivating the login XSRF Protection in steps 6 and 7 in the ECC configuration part.

For further information regarding the ERP Cockpit in SAP ECC check the following SAP notes:


For more SAP Cloud for Customer blogs, Tips and Tricks please visit the Acorel Blog Series here


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10 Comments

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  1. Piyush Gandhi

    HI

    Request if you can please provide some information on ECC Search Set up.

    We have already know the ERP Complaint Management communication arrangement , but need  the Process integration scenario in PI.

    The Integration Guide says NA.

    Any document help to set this up will help.

    Regards

    Thanks

    Piyush Gandhi

    (0) 
  2. Ankur Godre

    Hi,

    Could you provide specifically configuratin settings to be done for ‘Customer Factsheet’ (For ECC – C4C Integration scenario) on:

    ECC system

    Middleware

    C4C System

    BR

    Ankur

    (0) 
    1. Piyush Gandhi

      Hello Ankur

      You will be able to find the factsheet configuration in the blog named;

      Guide: Start using ERP cockpit in SAP Cloud for customer.

      It has the configuration steps for configuring Factsheet as well. ( Please review steps)

      The additional steps for factsheet (pdf)

      a. You will need to configure communication arrangement for Business Partner customer factsheet from business suite and configure the PI iflow.

      also you will need to ensure that on ECC side Adobe document server is available to view the pdf version.

      For the cockpit and factsheet it will use the same SM0005 mash up setting as explained. above

      Regards

      Thanks

      Piyush

      (0) 
  3. Nikiforow Alexander

    Hi,

    I implemented the erp cockpit in our c4c tenant. It works fine so far. But the hyperlinks of the sales documents a not working. Are there more steps to do?

    Regards,

    Alexander

    (0) 
        1. Piyush Gandhi

          Hi Alexander

          Suggest create a C4C Incident and also a ECC OSS message and request SAP to look into the issue

          We also have the same issue and OSS team is trying to diagnose and suggest the solution. They asked us to first confirm the above steps, hence I provided you those steps.

          Next steps is to bring this issue to SAP Support.

          Regards

          Piyush

          (0) 
  4. Y SREENIVASALU

    Hi Guus Dorenbos,

    Thank you very much for the detailed explanation. Really helpful information.

    In Customer Fact Sheet, system is displaying all details pertaining to the customer but I could not understand the following points.  Requesting you to help me out with your experience.

    Where are the key figure values determining from? Where can we find these key figure values in on-premise system (ECC)?

    How do the Order tracking and Sales Document search tabs work?  Please explain.

    Thank you in advance.

    Regards,
    Maddy

    (0) 
  5. Sriram G R

     

    In addition to the well-documented guidelines provided by Guus, I would like to share a few points that have come up in my customer engagements:

    • User’s logging into ERP should have the internal sales rep role to view the details properly – SAP_SR_INT_SALES_REP_6

     

    • The webDynPro URL of the application only works if the sales representative is using the cockpit as a read-only screen, but navigation from the initial page to further details like the Order, User etc won’t work if the webDynPro URL is used. This is intended as the cockpit was supposed to be used from within Netweaver Portal environment. This can be mimicked if we use the URL in the following format –https://lxxxxx.wdf.sap.corp:4****/sap/bc/nwbc/~canvas;window=app/wda/cust_cockpit_comp

     

     

    This URL has to be maintained at the C4C Mashup – SM001005. With this URL maintained and the user having the right role, navigation from the Cockpit to any details should work.

     

    • Cockpit uses a buffering feature which ensures that the performance is in alignment with SAP standards. The flipside to this is that it expects a named user login to ERP Cockpit. That is, each sales rep should use his \ her own user credentials to login to ERP. If a communication user is shared across employees, the results shown in the cockpit are not reliable.
    (1) 

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