A revolution is underway. Companies are in search of new ways to improve performance and engagement. More and more, organizations are discovering that the key to achieving this is through the modernization of their e-collaboration and engagement strategies.

The SAP Jam portfolio, consisting of SAP Jam Collaboration and SAP Jam Communities, enables you to foster collaboration and engagement, both within and outside of your organization. With SAP Jam Collaboration, you can facilitate collaboration and learning opportunities throughout the enterprise, so employees are better equipped to drive company-wide results.

SAP Jam Communities, edition for SAP Hybris, helps organizations to engage with consumers. Through the development of an online community, and the integration of it into a company’s e-commerce store, businesses can drive sales, increase customer advocacy, and improve revenue.

At SAPPHIRE NOW, SAP will be providing multiple opportunities for you to discover what your organization can achieve with SAP Jam Collaboration and SAP Jam Communities. Don’t miss these must-see sessions:

SAP Jam Collaboration sessions

SAP Jam Collaboration

Demo Station

Open During Show Floor Hours

Facilitate learning across the organization by empowering people to connect and share information. Enable enterprise collaboration with SAP Jam Collaboration. Create informal communities to help improve learning effectiveness, increase the ROI of learning content, and extend education beyond the learning management system (LMS).

Extend Formal Learning with Informal and Social Elements

Demo Theater Session

Tuesday, May 17 | 3:00 p.m.

Thursday, May 19 | 11:00 a.m.

Explore how formal learning can extend beyond the LMS by bringing learning to where employees work. See how informal communities of sharing linked to LMS courses can engage employees through continuous learning in communities of practice that encourage students with questions to seek answers from subject-matter experts.

Accelerate Onboarding with User Assistance in SAP S/4HANA

Interactive Session

Wednesday, May 18 | 5:00 p.m.

Discover how integrated user assistance can help accelerate new user onboarding. Explore the concept of user assistance co-creation and take advantage of recent innovations, including interactive graphics. Collaborate with new users of SAP S/4HANA with your input on the SAP Learning Hub site and SAP Jam Collaboration.

Erie Insurance’s Human Capital Management (HCM) Journey to the Cloud

ASUG Presentation

Thursday, May 19 | 3:30 p.m.

Erie Insurance had a vision to support business goals that included the improvement of talent management processes. Learn how the company embarked on a multi-year, phased implementation of several SAP and SAP SuccessFactors solutions, including SAP Jam, to achieve its most essential HCM goals.

Influence the Customer Journey with Relevant Sales Insights

Interactive Session

Thursday, May 19 | 1:00 p.m.

Move prospective buyers through each sales stage using a series of meaningful interactions by aligning your team’s selling process with each customer’s buying process. Learn how one company’s expert sales team engages customers using the SAP Hybris Cloud for Sales solution to provide relevant insight.

SAP Jam Communities, edition for SAP Hybris, sessions

Digital Commerce and Marketing

Demo Station

Open During Show Floor Hours

Deliver individualized customer experiences across channels and devices. Discover ways to gain real-time insights into each customer’s intent and deliver personalized omnichannel experiences throughout the entire customer journey.

Smarter Selling and Service Excellence

Demo Station

Open During Show Floor Hours

Make each customer feel special and important by developing a deep understanding of customer needs and desires. Accelerate sales and service productivity by aligning teams and centralizing customer information so you can spend more time nurturing valued customers and less time searching for answers.

Revolutionize Commerce with Customer Self-Service

Demo Theater Session

Tuesday, May 17 | 12:30 p.m.

Thursday, May 19 | 2:30 p.m.

Reduce costs while delivering omnichannel service to your commerce customers throughout the customer journey. Learn how to empower your customers to seek help from peers or find answers by themselves using SAP Jam Communities and your customer engagement center.

Need more insight before you go? Read this blog to learn why social collaboration tools, such as SAP JAM Collaboration, have become a company’s secret weapon. For details on the value you can derive from SAP Jam Communities, edition for SAP Hybris, check out this article.

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