As fast-moving digital trends continue to impact companies and reshape entire industries, the whole notion of digital transformation is commanding the boardroom’s attention. Whether its refining processes with security, mobility, analytics, and cloud technology or creating an entirely new business model, every executive knows that opportunity abounds to the brand that is first to market with innovative, digital-based products and services.

Although digital transformation is being approached with such fervor, a recent IDC survey revealed that only 25% of CIOs are confident in their progress in driving new digital revenue streams. From their perspective, the enterprise can only create value if their digital technology is up and running as well as productive – but more important, mitigate disruptions and resolve issues before anyone – especially the customer – notices. This quite a tall order for any IT team. According to IDC research manager Elaina Stergiades, “While the need for businesses to digitize quickly continues to grow, the path that must be taken is becoming increasingly complex, resulting in the need for enhanced support.”

A reimagined digital enterprise requires reimagined support

The road to market relevance is paved with reimagination in how the company operates, evolves, and protects itself from new and disruptive competitors. Time is the enemy – and although digital transformation is a journey, it cannot be traveled in the slow lane.

To accelerate the transition to a digital business model, companies could benefit from on-premise and cloud expertise, as well as hands-on, extended support.

This is one of the reasons why SAP is offering the SAP Preferred Care solution. Covering both on-premise and cloud environments, the solution builds on top of the SAP Enterprise Support offering and expands the value, flexibility, and choice of digital transformation through:

  • Collaboration: Enhanced incident handling with the assistance of a customer success manager.
  • Empowerment: Focus workforce energy on innovation through access to a product expert.
  • Innovation and value realization: Unlock the value of existing investments and introduce new capabilities with additional remote support services.
  • Mission-critical support: Avoid critical situations by enabling faster incident handling and corrective actions with an enhanced service-level agreement.

Premium Engagement customers have the opportunity to integrate the on-premise edition of SAP Preferred Care seamlessly into their strategic engagement. They have the full flexibility to add the complete bundle of enhanced support components with SAP Preferred Care or only relevant components according to their individual demand.

Sound digital transformation transcends daily business requirements and builds competitive advantage. But this is much bigger than just a vision for cost-effectiveness and superior customer experiences – it’s how your brand’s livelihood and future. With so much at stake, shouldn’t you get all of the insight and expertise possible?

Get ready for your digital transformation! Explore how enhanced support from the cloud and on-premise editions the SAP® Preferred Care solution can help.

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