The business function Service Management 1 (CRM_SRV_1) is available as of the following releases:

  • SAP enhancement package 2 (SP02) for SAP CRM 7.0
  • SAP enhancement package 1 (SP07) for SAP CRM 7.0
  • SAP CRM 7.0 SP11
  • SAP CRM 2007 SP11

Customer always asks SAP about why certain functionality does not work in the same way between A and B, hence, to synchronize the functionality between Sales and Service, SAP improved the system behaviour.

With this business function, you can use the new search parameter My Company, which is available for the search criterion Belonging To.

Note: The search criterion Party Involved has been renamed to Belonging To.

For example, in Sales, My Company is available in the search criteria;

Sales belonging To.PNG


but in Service, with the business function inactive, My Company is not available.

Service Belong To.png

The business function can be activated in transaction SFW5.

SFW5.png

Then you will get My Company in Service search criteria as well.

To report this post you need to login first.

Be the first to leave a comment

You must be Logged on to comment or reply to a post.

Leave a Reply