The business function Service Management 1 (CRM_SRV_1) is available as of the following releases:
- SAP enhancement package 2 (SP02) for SAP CRM 7.0
- SAP enhancement package 1 (SP07) for SAP CRM 7.0
- SAP CRM 7.0 SP11
- SAP CRM 2007 SP11
Customer always asks SAP about why certain functionality does not work in the same way between A and B, hence, to synchronize the functionality between Sales and Service, SAP improved the system behaviour.
With this business function, you can use the new search parameter My Company, which is available for the search criterion Belonging To.
Note: The search criterion Party Involved has been renamed to Belonging To.
For example, in Sales, My Company is available in the search criteria;
but in Service, with the business function inactive, My Company is not available.
The business function can be activated in transaction SFW5.
Then you will get My Company in Service search criteria as well.