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Author's profile photo Evan Stoddard

SAP Solution Manager 7.2 in SAP CAL – “This page can’t be displayed” error message fix!

Hello everyone:

It’s Evan Stoddard,with a little tip when accessing your SAP Solution Manager 7.2 system in SAP CAL.

We had a few customers report that when they are accessing their new 7.2 system in CAL from their local SAPGUI or local browser, and then they launch the new Solution Documentation UI (or any other browser-based application), they get the message “The page cannot be displayed”.

72 in CAL page cannot be displayed.png

The reason the page cannot be displayed is that the user’s local PC browser needs to resolve the hostname of the instance ( with the instance’s IP address. As the instance IP address is dynamically assigned upon instance creation, it is not possible to hard-code this into a Favorite.

This is a common issue with SAP CAL systems, regardless of product version, whenever you access any SAP CAL system when using your local SAPGUI or browser on your own PC. In short, the application uses a system hostname, but your local PC does not know the IP address for it.

This issue is addressed in three ways:

1. Edit the favorite in the system Favorites list, by changing the host name to the IP address. This will work for this link, but will not work if you navigate to additional browser-based applications, like SOLMAN_SETUP.  You can also make a local PC browser favorite for the link, where the hostname is replaced by the system’s IP address.

2. Edit your local hosts file, located at c:\windows\system32\drivers\etc. Editing is done by starting Notepad as an Administrator, and opening the file. You need to add the hostname, then a few spaces, then the IP address. However if you access a different 7.2 system in CAL you will need to change the IP address in the file each time, this can be annoying.

3. Lastly, the recommended approach is to connect to the system via the Windows Frontend using the Connect option in the CAL console. When you do this and use the SAPGUI there, all hostnames and IP addresses are automatically resolved. This is the purpose of including a Windows Server in the solution.

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      Author's profile photo Former Member
      Former Member

      Hi Evan,
      You know the Browser page can only be displayed for the Internal IP Address of Instance,
      unfortunately for the External IP Address of Instance I tried so many times,which still failed to access the page as I followed all the methods you mentioned.
      Why not you try to access the page with External IP Address by yourself,and when you succeed please share your experience with me.
      Thanks a lot!

      Yours faithfully

      Author's profile photo Sirisha Lalam
      Sirisha Lalam

      Am having same issue, and i tried all the steps . it still says page cant be displayed