As an engineer analysing an incident one of my first go to tasks is to always check what patches the customer is using. As you may know corrections are now delivered via SAP_Basis support packages or as part of the disp+work package found in the database independent kernel.
Kernel Patch Level
To determine your kernel patch level with your system please use the following steps.
- Click on System > Status.
- Click on “other kernel info”.
- Here, “Kernel release” (e.g. 7.42) and “Sup.Pkg lvl” (e.g. 327) is the most important information related to the ITS.
SAP_BASIS Support Package Level
To determine your support package level with your system please use the following steps.
- Here the SAP_BASIS Support Package level (e.g. SAPKB74014) is the most important information related to the ITS
- From this we can deduce that the system is running SAPKB74014 and kernel 7.42 patch 327
How to Ensure that you are using the latest Support Package and the latest kernel patch.
Click on “K”
- Choose your SAP KERNEL BIT-version (for example “SAP KERNEL 64-BIT UNICODE”)
- Select proper SAP KERNEL release (in this example “SAP KERNEL 7.42 64-BIT UNICODE”)
- Click on the appropriate OS (for example “AIX 64bit”) and select “#Database independent”
- Scroll down in the download area to the line with Title: disp+work package In this line click on the link “info” in the column “Info File”
- A new browser window will be opened. Scoll down to the bottom of this list to see the latest changes in the disp+work package of the SAP Kernel
Once the appropriate fix (SAP Note) has been found, consider the following:
- Please use the latest SAPEXE/SAPEXEDB package
- Then apply the latest disp+work package
- Please also read the SAP NOTE#19466 carefully.