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Author's profile photo Gerd Ehrhardt

Preparing Service Functions for IoT

Unless you’ve been living in some remote location away from the modern world, you should be aware of the Internet of Things (IoT). You might not be familiar with the term, but you may be familiar with the technology involved. The Internet of Things includes devices like smart phones, smart watches, and sensor-embedded equipment, etc.

All of these devices are constantly connected to the internet and transmit a considerable amount of data every given minute. These devices have become an indispensable part of running a business.

The Advantages of IoT

So many different devices and systems connecting to your service function’s IT network can be intimidating. Most people are concerned with the security of it all and may wonder how they can gain the full potential of the IoT. If implemented correctly, you will receive many benefits of smooth communication between various devices and access to considerable amounts of useful data. The best advantage of IoT lies in the automation of the service process. It eases the interaction between your service function and your customers. This will ensure that your customers have a good experience and you will be able to get problems resolved as quickly as possible. There are several other advantages as well that would help to improve the overall efficiency of your service.


Implementing IoT can be a little intimidation but it can be done easily. Here are some ways to do so.

Start Small – Implement IoT in small, non-critical departments to see if it works well for you. This would also allow your employees to get accustomed to it.

Plan – Make your employees aware of what’s happening and plan the entire process. A plan will give you a proper guideline and timeline to follow.

Implementation – The final step is to implement the new technology across different projects and departments. You should do this gradually to ensure the system is in place securely.

It’s a good idea to get advice from experts who have experience in merging IoT with company networks as this will ensure that you get the best results.


This blog was originally posted on Leveraging Networks. Please follow me on Twitter and LinkedIn

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