Dear Experts,

This blog covers IDOC Error Handling User Manual.

1.0      Introduction

In this document a description is given of the error handling process of IDOCs that do not get processed successfully in SAP.

IDOC messages are messages sent from external system for creating Load creation in SAP. In SAP the  IDOC does the following

a)    Remove the Delivery Block from Sales Order Header

b)    Update the Load String on the Sales Order –> Header –> Purchase Order data –> Name field.

c)    Create deliveries for the Sales Orders in the IDOC

d)    Update delivery

  1. Load String is updated in “External Delivery” field in Headerà Administration

e)    Create shipment and assign deliveries

Any  IDOC that does not get processed successfully is directed via SAP workflow. We also have a scheduled Batch job, which runs every 3 hours to process the errored IDOCs.

When opening the workflow message, the IDOC can be displayed. SAP Transactions WE02 or WE05 can be used for IDOC monitoring.

Header segment of the IDOC.

  1. Route String –>DELLOC+DDATE+DELRTE.
  2. This string is updated on the Sales Order –> Header -> Purchase Order data –> Name field.

1.0  IDOC errors, causes and solutions

Next paragraphs will list  IDOC errors that occur most frequently, the cause and the way to solve them.

For IDOC errors not listed here, please refer to the functional and technical documentation.

1.1   E910-5400070326 No Sales Order found for BTN 54010155916

Cause:

The Basis Transaction Number in the IDOC is wrong or the Order create IDOC is still not posted as it is in Error.

Solution:

If there is an ORDERS IDOC in Error, process the Order create and then process the Order change.

If there is no ORDERS IDOC in Error, Contact BASIS Support with the BTN Number.

1.2   Material E023-5400070208 does not exist in warehouse 401           

Cause:

The delivery location in the Z1MWH01 Segment is a WM managed Plant in SAP. Material in segment Z1MWU01 (or the Sales Order material) is not extended to the Warehouse. So the delivery creation fails.

Solution:

Plant 5400 is linked to Warehouse 200 in SAP. Contact Master Data Team for Material extension.

1.3   Material E412-5400070119 does not exist in storage location 399999

Cause:

Transfer Order creation fails as material is not extended to the Storage location.

Solution:

Check the material in segments Z1MWU01 and the material need to be extended to the right storage location depending on the product. Contact Master Data team with Material information.

1.4   Material 59XXXXX is not defined for sales org.1000,distr.chan.01

Cause:

Material is not extended in the Sales Area

Solution:

Contact Master data team with Material and Sales Area information.

1.5   E917-5400070326 BTN qty in UNT and OUT segments do not match

Cause:

The Quantities in the segments Z1MWU01 should match with the Quantity in respective Z1MWD01 Segment. If it is not matching the IDOC will be in Error.

Solution:

Inform legacy team  to resend the IDOC again with right information. Delete the IDOC from Workflow.

1.6   Order is incomplete – Maintain the Orders

Cause:

The is  because the order is incomplete due to missing customer PO number or wrong pricing procedure assignment etc.

Solution:

Complete the Order and reprocess the IDOC.

1.7   Delivery Not relevant for Shipment

Cause:

This is due to missing route information in the delivery.

Solution:

Update the right route in the delivery and process the IDOC. Route should automatically be defaulted in Sales Order and then copied to the Delivery. Contact master data team to fix the route determination issue.

1.8   Delivery is currently being processed by user

Cause:

The Delivery is currently either processed by another IDOC or an user is currently locking the Delivery in VL02N transaction.

Solution:

Reprocess the IDOC after few minutes from workflow.

1.9   Sales Document 3XXX is currently being processed

Cause:

The Sales Order is currently either processed by another IDOC or an user is currently locking the Sales Order in VA02 transaction.

Solution:

Reprocess the IDOC after few minutes from workflow.

Here the Document number given is created when I worked in Practics system. it is not a standard. Also copied IDOC segments from standard one.

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