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Introduction

The purpose of this Blog is to describe the most common failures on the 3PL processes. This document will describe the exception management procedures. In addition it will describe the most common Idoc failures and resolution.

The blog is not intended to be a detailed blueprint of the solution and does not show the details of the individual activities that make up a process; such information is held in and the business process procedure documentation (BPPs). it will give the Idea on how 3 PL activity will take place on High business end.

  1. Sales Order.
  2. 1.1.      Order not received in the 3PL system..
  3. 1.2.      Delivery not created in SAP.
  4. 1.3.      Delivery not created in 3PL system..
  5. 1.4.      Delivery not cancelled in SAP
  6. Outbound STO.
  7. 2.1.      Purchase Order not received in the 3PL system..
  8. 2.2.      Delivery not created in SAP.
  9. 2.3.      Delivery not created in 3PL system..
  10. 2.4.      Delivery not cancelled in SAP.
  11. Inbound STO from an SAP site.
  12. 3.1.      No inbound delivery for the receiving truck exists.
  13. 3.2.      Inbound delivery is for the incorrect site.
  14. 3.3.      Physically delivered less quantity

3.4.      Physically delivered more quantity.

  1. 3.5.      SSCC’s do not match the delivery.
  2. Inbound STO from a external non SAP Legacy Site.
  3. 4.1.      No inbound delivery for the receiving truck exists.
  4. 4.2.      Physically delivered less quantity.
  5. 4.3.      Physically delivered more quantity.
  6. 4.4.      Incorrect Variant
  7. Returns.
  8. 5.1.      Delivery not created in the 3PL system..
  9. 5.2.      Customer returns more quantities.
  10. 5.3.      Customer Returns less quantities.
  11. 5.4.      Customer returns a different variant
  12. Internal Stock Movements. 10
  13. 6.1.      Movement Types. 10
  14. 6.2.      Reason Codes. 10
  15. Output types. 11
  16. 7.1.      Types of output types and how to process these. 11
  17. 7.2.      Output is yellow.. 11
  18. 7.3.      There is no output 11
  19. 7.4.      Where can I find the output in the different document types?.
  20. Idocs in error.
  21. 8.1.      Types of Idocs.
  22. 8.2.      ZDELIVERY_CREATE..
  23. 8.3.      WHSCON..
  24. 8.4.      WMMBXY..

1

CS

Check if all lines are for the same delivery date and plant

VA03

2

CS

Check in the sales order if the output to the 3PL is green = Z3PL and trigger manual if needed

VA03

3

CS

1.2. Delivery not created in SAP

1

CS

Check with 3PL if delivery request has been send

2

CS

Wait 15 minutes

3

CS

Check if there is an Idoc in error and reprocess if needed

ZVIDO_REP

4

CS

1.3. Delivery not created in 3PL system

1

3PL

An email was received that the Delivery was cancelled due to no stock

2

3PL

Check the ZMRATP

3

3PL

Adjust table if necessary

4

3PL

Request delivery again

5

3PL

Contact Customer Service

6

CS

Check if delivery is created in SAP

VA03

7

CS

Check if all lines are for the same delivery date and plant

VA03

8

CS

Check in the delivery if the output to the 3PL is green and trigger manual is needed

VL03N

9

CS

1.4. Delivery not cancelled in SAP

1

CS

Check with 3PL if delivery cancellation request has been send

2

CS

Wait 15 minutes

3

CS

Check if there is an Idoc in error and reprocess if needed

ZVIDO_REP

4

CS

 

2.   Outbound IBT

2.1. Purchase Order not received in the 3PL system

1

DEPL

Check if all lines are for the same delivery date and plant

ME23N

2

DEPL

Check in purchase order if the output to the 3PL is green = Z3IN and trigger manual is needed

ME23N

3

DEPL

2.2. Delivery not created in SAP

1

DEPL

Check with 3PL if delivery request has been send

2

DEPL

Wait 15 minutes

3

DEPL

Check Idoc in error and reprocess if needed

ZVIDOC_REP

4

DEPL

2.3. Delivery not created in 3PL system

1

3PL

Contact the deployment team

2

DEPL

Check if the delivery is created in SAP

ME23N

3

DEPL

Check if all lines are for the same delivery date and plant

ME23N

4

DEPL

Check in the delivery if the output to the 3PL is green = Z3OD and trigger manual is needed

VL03N

5

DEPL

2.4. Delivery not cancelled in SAP

1

DEPL

Check with 3PL if delivery request has been send

2

DEPL

Wait 15 minutes

3

DEPL

Check if there is an Idoc in error and reprocess if needed

ZVIDO_REP

4

DEPL

 

3.  Inbound IBT from an SAP site

3.1. No inbound delivery for the receiving truck exists

1

3PL

Contact the sending site

2

Site

Check in the document flow if there is an Inbound delivery created

VL03N

3

Site

Check if the inbound delivery is for the correct receiving site. If not proceed with point 3.2

VL33N

4

Site

Check in the inbound delivery if the output to the 3PL is green = Z3ID and trigger manual if needed

VL33N

5

Site

Check if the outbound delivery has been processed correct

  • Shipment status = shipment end
  • Delivery status = good movements status (PGI) is green
  • Process if necessary

VL02N

VT02N

6

Site

Check in the outbound delivery is the output for delivery creation is green = SPED and trigger manual if needed

VL02N

7

Site

3.2. Inbound delivery is for the incorrect site

1

Site

Receive the inbound delivery according to the site on the delivery

VL32N

2

Site

Create a new PO for the pallets which have been physically send to the 3PL

ME21N

3

Site

Order is created in Basis, add virtual haulier 333

Basis

4

Site

Create e new outbound delivery and shipment and process accordingly

VL02N

VT02N

5

Site

Inform the 3PL with the new PO and delivery number

3.3. Physically delivered less quantity

1

3PL

Receive all SSCCs based on the delivery note

2

3PL

Block the pallets which are physically not received

3

3PL

Inform the sending site of the discrepancy

4

Site

Create a PO for the pallets from the 3PL back to the site

ME21N

5

Site

Order is created in Basis, add virtual haulier 333

Basis

6

Site

Inform the 3PL of the new PO number

7

3PL

Unblock the pallets in the system

8

3PL

Perform a delivery request > outbound delivery is created

9

3PL

Send the pallets back in the system to the sending site

0

3PL

Send dispatch confirmation > inbound delivery is created

1

Site

Receive the inbound delivery. Pallets are in the system back at the sending site. Stock is correct on both sites

VL32N

3.4. Physically delivered more quantity

1

3PL

Receive all SCCC’s on the truck

2

3PL

Inform the sending site of the discrepancy

3

Site

Create an extra PO for the extra pallets

ME21N

4

Site

Order is created in Basis, add virtual haulier 333

Basis

5

Site

Create an outbound delivery

VL01N

6

Site

Create a shipment with a dummy haulier

VT01N

7

Site

Confirm the delivery with the extra pallets

VL02N

8

Site

An inbound delivery for the 3PL is created

9

Site

Inform the 3PL of the new PO and inbound delivery number

0

3PL

Receive the extra pallets

3.5. SSCC’s do not match the delivery

1

3PL

Receive all SSCCs based on the delivery note

2

3PL

Block the pallets which are physically not received

3

3PL

Inform the sending site of the discrepancy

4

Site

Follow 3.3 for the pallets physically not received at the 3PL

5

Site

Follow 3.4 for the pallets received by the 3PL but not send according to the system

 

4.  Inbound STO from a Legacy Non SAP Site

4.1. No inbound delivery for the receiving truck exists

1

3PL

Contact external 3 PL vendor site user

4.2. Physically delivered less quantity

1

3PL

Stop the reception of the inbound delivery

2

3PL

Inform user of the discrepancy

3

user

Adjust the inbound delivery and the PO

4

user

Order is created in Basis, add virtual haulier 333

5

3PL

Adjust the inbound delivery on the 3PL system

6

3PL

Continue to receipt the inbound delivery

4.3. Physically delivered more quantity

1

3PL

Receive the pallets according to the inbound delivery

2

3PL

Inform user the discrepancy

3

user

Check with the sending site and arrange an additional IBT

4

user

Order is created in Basis, add virtual haulier 333

Basis

4.4. Incorrect Variant

1

3PL

Stop receipt of materials in error

2

3PL

Block the remaining pallets without sending a message to SAP to ensure nothing will be dispatched until point 6 is complete

3

3PL

Contact user to correct the inbound delivery

4

user

Set the line-item of the sku with the issue to 0

VL32N

5

3PL

Set the line-item of the sku with the issue to 0 in the 3PL system

6

3PL

Complete the inbound receipt with the materials that are correct and send the dispatch confirmation to SAP

7

user

Delete the material with an issue from the original PO

ME22N

8

user

Create a new PO for the correct materials in error

ME21N

9

user

Create manual an inbound delivery

VL01N

0

user

Inform the 3PL of the new PO and inbound delivery number

1

3PL

Receipt material in error on 3PL system

 

5.   Returns

5.1. Delivery not created in the 3PL system

1

3PL

Contact Customer Service

2

CS

Check if delivery is created in SAP

VA03

3

CS

Check in the delivery if the output to the 3PL is green = Z3OD and trigger manual is needed

VL03N

4

CS

Open a helpdesk ticket

5.2. Customer returns more quantities

1

3PL

Contact Customer Service

2

3PL

Perform a delivery Cancellation request > delivery in SAP deleted

3

CS

Check if the delivery is deleted

VA03

4

CS

If the delivery is not deleted, please refer to chapter 2.4

5

CS

Adjust the ZRE return order

VA02

6

CS

Create manual a new delivery

VL01N

7

CS

Inform the 3PL of the new delivery number

5.3. Customer Returns less quantities

1

3PL

Receive quantities according to the signed delivery note and NOT according to the order

2

3PL

In case of physical shortages perform a scrapping with movement type 551 and reason code 004

5.4. Customer returns a different variant

1

3PL

Receive the product in as a base material with reference to the delivery

2

3PL

Perform a material to material move

5.5. Customer returns a different material

1

3PL

Contact Customer Service

2

3PL

Perform a delivery Cancellation request > delivery in SAP deleted

3

CS

Check if the delivery is deleted

VA03

4

CS

If the delivery is not deleted, please refer to chapter 2.4

5

CS

Adjust the ZRE return order

VA02

6

CS

Create manual a new delivery

VL01N

7

CS

Inform the 3PL of the new delivery number

 

6.   Internal Stock Movements

6.1. Movement Types

Movement type

Action

309

Storage Location move

309

Material to Material move

309

Batch change

711

Stock lost during  an inventory count

712

Stock gain during  an inventory count

551

Scrap Stock

552

Undo scrapped Stock

321

Blocked stock to unrestricted

322

Unrestricted to block stock

343

Quality Block stock to unrestricted stock block

344

Unrestricted stock moved to quality block

6.2. Reason Codes

Movement

Reason Code

Text

Movement

Reason Code

Text

322

7801

Log internal damage

321

7801

Reversal 7801

322

7802

Logistics dent

321

7802

Reversal 7802

322

7803

Logistics leaker

321

7803

Reversal 7803

322

7899

Logistics other

321

7899

Reversal 7899

344

6802

Quality trial

343

6802

Reversal 6802

344

6803

Qual BBE exceeded

343

6803

Reversal 6803

344

6804

Qual internal other

343

6804

Reversal 6804

344

6901

Qual transp. damage

343

6901

Reversal 6901

344

6902

Qual customer return

343

6902

Reversal 6902

344

6999

Qual external other

343

6999

Reversal  6999

551

0001

BBE exceeded

552

0001

Reversal 001

551

0002

Damaged product

552

0002

Reversal 003

551

0003

Internal decision

552

0003

Reversal 004

551

0004

Vendor decision

552

0004

Reversal 004

551

0005

Customer decision

552

0005

Reversal 005

551

0006

Obsolete Part/PM

552

0006

Reversal 006

 

7.   Output types

7.1. Types of output types and how to process these. Here Customized output types given for our example purpose.

·         Sales Order = Z3PL

·         Outbound Delivery = Z3OD

·         Outbound Delivery = SPED

·         Inbound Delivery = Z3ID

·         Purchase Order = Z3IN

7.2. Output is yellow

1

Go to change Mode

2

Go to the output screen

3

Select the line and click on the button “further data”

4

Dispatch time = Send immediately (when saving the application)

5

Go one step back in the document

6

Press Save > The output is now triggered

7.3. There is no output

1

Go to change Mode

2

Go to the output screen

3

Manual Add the output type in the output screen and press enter

4

Select the line and click on the button “further data”

5

Dispatch time = Send immediately (when saving the application)

6

Go one step back in the document

7

Press Save > The output is now triggered

1.1. Where can I find the output in the different document types?

·         Sales Order = Z3PL = VA03

            ·         Outbound Delivery = Z3OD = VL02N

            ·         Inbound Delivery = ZOID = VL33N

             

                       Purchase Order = Z3IN = ME23

1.   Idocs in error

1.1. Types of Idocs

There are 3 types of Idoc. All are visible in the transaction ZVIDOC_REP:

·         ZL_SHP_OBDLV_CREATE/ZDELIVERY_CREATE/3PL

o   Delivery creation

·         DELVRY03/WHSCON/3PL

o   Dispatch confirmation outbound delivery

o   Dispatch confirmation inbound delivery

o   Dispatch confirmation customer returns = return outbound delivery

·         WMMBID02/WMMBXY/3PL

o   Internal stock movements

1.1. ZDELIVERY_CREATE

Message

How to Solve

The sales order xx is currently being processed by user xx

·         Leave change mode

·         Reprocess the Idoc

No instance of object type OutboundDelivery1 has been created. External reference

No schedule lines due for delivery up to the selected date

·         Check in the system if the delivery is created

·         YES:

o   mark the Idoc for deletion

·         NO

o   check if the order is still assigned to the correct 3PL

o   If the order is still assigned to the correct 3PL, reprocess the Idoc, otherwise mark for deletion

1.2. WHSCON

Message

How to Solve

The sales order/delivery xx is currently being processed by user xx

·         Leave change mode

·         Reprocess the Idoc

·        

1.3. WMMBXY

Message

How to Solve

Deficit of BA Unrestricted-use xxx CS : sku plant storage location batch

Example:

Deficit of BA Unrestricted-use 132 CS : 412658 5000 SL01 5100000247

Reprocess the Idoc

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