Digitization: Changing the Utilities Customer Engagement
The buzz: Power to the people!
Mobile devices outnumber people on the planet, as 5.8 billion mobile users – 80 % of the world – connect via 8.6 billion devices to a global people network (Radicati).
Predictions: By 2050, electricity, natural gas and water demand will double or triple. Energy and water usage will soar as vehicles and mass transit go electric to transport the projected world population of 10 billion people.
Implications: The global networked economy needs clean, dependable, affordable electricity. The utilities customer expects more.
Will utilizes be able to deliver?
The experts speak.
Robert Thiele, OpenText: “Men have become the tools of their tools.” (Henry David Thoreau)
Jacqueline Robinson, DTE Energy: “Impossible is just a big word thrown around by small men who find it easier to live in a world they’ve been given than to explore the power they have to change it.” (adidas Mission Statement)
James McClelland, SAP: “People don’t care how much you know until they know how much you care.” (Theodore Roosevelt)
Join us for Digitization: Changing the Utilities Customer Engagement.
TROUBLE VIEWING? Click to view on the web
LISTEN LIVE on March 22, 2016 at 9 AM Pacific / 12 Noon Eastern: http://spr.ly/SAPRadio_IndustryCloud or CLICK
The show will start to play automatically
Listen on-demand starting a few hours later: episode/91176/digitization-changing-the-utilities-customer-engagement
Important listen-live connection guidance:
Always use a non-firewall connection. On a Mac desktop computer, current version of FLASH is required. On mobile devices, see below for mobile apps
Follow us and comment on Twitter: #SAPRadio