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Author's profile photo Rafael Guimbala

Why the email is not triggering when the firefighter controller asks for more information?



When the controller asks the firefighter user for more information the notification email is not triggering?


–  To solve this follow the steps is SAP Note 2024111 – Firefighter not receiving email notification on work item this note explain step by step how to create this notification.



If the controller asks for more information for the second time the notification email is not triggering ?


– Implement SAP Note 2230867 – WF: Return event e-mail notification not being sent again if already sent once this note corrects the code for the second, third and next times.






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      Author's profile photo Kumar Anurag
      Kumar Anurag

      Hi Rafel,

      I am also facing this issue and checked note provided by you, it asked us to configure Notification event, which I have already configured. But there is no correct Recipient ID for Firefighter User.

      Could you please help me to find correct Recipient ID for Firefighter User so that Forward mail can be sent to them. Is Agent for Firefighter user is provided by SAP Standard or need to be customized.?