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SAP Fiori My Inbox 2.0 : Features

We released a 2.0 version for the SAP Fiori application “My Inbox” in January 2016.

List of features in My Inbox 2.0

The following are the set of new features released with this version :

  • Outbox
  • Unplanned Substitution
  • Filtering based on Substituted Users

Now, let us look at these features in detail :


You can view ‘Completed’ and ‘Suspended’ tasks within the ‘Outbox’ tile. Such an Outbox tile needs to be configured by the administrator.


The steps to be followed for the Outbox configuration are as follows :

  • Title : Enter the name of the scenario. Example : Outbox
  • Icon : Use any of the available icons
  • Service URL : Enter /sap/opu/odata/IWPGW/TASKPROCESSING;v=2;mo/TaskCollection/$count/?$filter=Status eq ‘FOR_RESUBMISSION’ or Status eq ‘COMPLETED’
  • Semantic Object : WorkflowTask
  • Action : displayInbox
  • Parameters : allItems=true&outbox=true’


Let’s take a closer look at the Outbox features.

1. Task List

The task list in Outbox shows your ‘Completed’ and ‘Suspended’ ‘tasks. By default 300 tasks will be visible in the Outbox.


  • To look for a specific task from the task list, you can do a free text search.
  • To manually refresh the task list you can select the refresh icon in the list view.
  • Re ordering of tasks in the task list can be done based on Task title, Completed On, Created By and Priority.
  • To view a subset of your tasks you can filter on Completed Date, Resume Date and Task type.You can also group tasks according to Priority of the task, Status or Task Type.


2 Task Details

The task detail screen gives detailed information of the selected task in the task list.

3 Execute Actions

You can perform ‘Resume’ action on a ‘suspended’ task.


Unplanned Substitution

With My Inbox you have the option of delegating your tasks to a substitute in your absence.You can also control whether your substitute can process all work items, or just specific work items.If you want your substitute to process only specific work items then you can do so by assigning a task group while creating a substitute. If you do not assign a task group then the substitute would process all the work items.You could also delete a substitute.

In the previous release of My Inbox, you could nominate a substitute for a planned absence. Planned substitution is usually targeted for a scenario where in you know the start date and the end date for your absence. Your substitute will then see your tasks directly displayed in her Inbox for the period defined by you.

With My Inbox 2.0, you can also nominate a substitute for your unplanned absence. In this case, your substitute will need to accept the substitution in order to see your tasks in her inbox. Unplanned substitution could be looked at as a scenario where you assign permanent backup(s) for yourself. When you are unexpectedly absent due to sickness or any other unforeseen reason, your backup could ‘take over‘ your tasks and work on them until you are back.

How to nominate an unplanned substitute

Navigate to Manage My Substitutes screen


Select the Unplanned tab in ‘Manage my substitutes’ screen. Click on the button “Add New Substitute” present in the footer of the screen.


In the “Add new substitution” wizard, search  and then select a substitute you want to nominate


Select a profile and then click on “save”


Application confirms the successful creation of an unplanned nominee. You will see the entry in the Unplanned Substitution tab


Taking over tasks as an unplanned substitute

Your nominated substitute for an unplanned absence can choose to take over or stop receiving tasks from you.

To do so, she selects the “Substitute For” from the user drop down menu


She will see the list of users who have nominated her as their unplanned substitute. By default, she will not be receiving their tasks. If she wants to take over, she will need to activate the substitution for that particular user.

She clicks on on the switch button to activate a user. Once activated, the switch button turns green.


After activating / deactivating the user, click on done. The list will be refreshed and she will get the tasks from the activated users.

Known limitation while taking over the tasks as an unplanned substitute

If someone has nominated you as their unplanned substitute for SAP Business workflow provider’s tasks and you activate the user from “Substitute For list”, the user will disappear from the “Substitute For” list anymore, which means you will not have an option to stop receiving their tasks.
This limitation does not exist for SAP Business Process Management tasks.

Filter Tasks based on Substituted Users

You can filter your tasks based on the users that you are substituting. With this filter option, you will be able to see a subset of tasks in your inbox, based on the user / users that you are substituting.

/wp-content/uploads/2016/03/filter_subst_899920.png filter_subst_2.JPG

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      Author's profile photo Tejas Chouhan
      Tejas Chouhan

      Thanks Radhika..Any clue, if this can be added to SAP Fiori Trial Demo edition ?



      Author's profile photo Jocelyn Dart
      Jocelyn Dart

      Been waiting for this one!  Good to see it here at last Radhika

      Author's profile photo Andreas Würstle
      Andreas Würstle
      Author's profile photo Jeremy Good
      Jeremy Good

      Hi Andreas,

      Were you expecting a 1.0 / 2.0 in the ref library?  An Outbox app listing?  Did you see the details and the SAPNote 2221151 mentioned on the Implementation Information tab for the My Inbox app?

      Best Regards,

      Author's profile photo Kapil Changrani
      Kapil Changrani

      Hi Jeremy,

      Why the SAP Note 2221151 is showing as not released, can you please check?Capture.PNG

      Author's profile photo Jeremy Good
      Jeremy Good

      Thank you for bringing it to my attention.  I have emailed the processor investigate the note status

      Author's profile photo Former Member
      Former Member

      Hi Radhika ,

      if " the substitute for " works fine? I tried in our system,

      it always got a error


      ..ERROR_INFO Invalid format (return table): Row Number 1,  Property Name 'BeginDate',  Property Value '0 '


      kind regards


      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Hi Eric,

      This does work. You could probably create an OSS message, and we will look into the issue on your system.



      Author's profile photo Former Member
      Former Member

      Hi Radhika,

      Got it, thanks.

      I am deploying the app to a customer, and get this issue, I will double check it. if it still doesn't work, I would raise a OSS message.

      kind regards


      Author's profile photo Rajesh Kumar Polavarapu
      Rajesh Kumar Polavarapu

      Hi Radhika,

      I have created fiori iview for MyInbox in SAP Portal, when I click on tile I am able to see work items , Manage substitute option is not there.How to activate manage substitution for portal view



      Author's profile photo Peter Vanneste
      Peter Vanneste

      Hi Rajesh,


      do you have any news on this one? we have the same issue.




      Author's profile photo Marco Jansen
      Marco Jansen

      Hi Radhika,

      thanks for the great information.

      I have updated our system (NW 7.5) to UI-Add-on 2.0 and deleted all caches.
      Myinbox was already configured.

      Unfortunately there is no change. The substitution view is still the same.
      Is there any delta-configuration necessary?

      Thanks for your support.

      Best regards

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Hi Marco,

      There is no additional configuration required. Do you have the UIX01CA1 200 deployed?



      Author's profile photo Marco Jansen
      Marco Jansen

      Hi Radhika,

      my collegue installed UIX01CA1 200 (before it was 100), but I didnt change anything else.

      best gregards


      2016-05-18 16_10_07-Mein Eingang.png

      2016-05-18 16_08_13-TH1(1)_505 Installierte Software.png

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      The version should have been updated. Could you please clear the cache again and check? If this does not help - we would need to check your system. I would suggest you raise an OSS message, so that we could have a look.



      Author's profile photo Jocelyn Dart
      Jocelyn Dart

      HI Marco

      if you have specific issues please post a discussion in the SAP Fiori space where there are many more people to assist. Blog comments are not the best or quickest way to get your problem resolved

      You might also first search for an existing answer on the forum as there have been a few common inbox 2.0 issues discussed and resolved already. 

      Remember you can always include a link to this blog if you want to reference it



      Author's profile photo Former Member
      Former Member


      I am looking for the backend requirements of the My Inbox app Delivery Q2/2016. I can not find it  in the app catalog. Does someone know them ?



      Author's profile photo Masayuki Sekihara
      Masayuki Sekihara

      SAP_GWFND or IW_BEP is required on the backend server.

      Author's profile photo Former Member
      Former Member

      I thought every app needs specific OData services which have to be implemented in the backend system (like for SAP CRM Apps "My Accounts", "My Tasks" etc.), are they coming automatically with a certain NetWeaver release ? We are planning to use this app along with some SAP Workflows running on an ECC system.

      Author's profile photo Former Member
      Former Member

      Does the new outbox functionality also works for BPM tasks?

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Outbox does not work for BPM tasks as of now, but there are plans by BPM to support this in the future,

      Author's profile photo Former Member
      Former Member

      Does it have functionality to display a history of approved workflows?

      Author's profile photo Konstantin Melnik
      Konstantin Melnik


      You can view 'Completed' and 'Suspended' tasks within the 'Outbox' tile.

      Author's profile photo Leonardo Gomez
      Leonardo Gomez

      It works great!

      I'm using Fiori 2.0, and the merged headers still reads My Inbox. The browser's window too, at the top. Is there a way to change that?



      Author's profile photo Bart van Beek
      Bart van Beek


      ​We are implementing the My inbox for multiple approval sceanrio's and the customer allready has a workflow substition process using relations on HR infotypes in place. Since standard functionality in the My Inbox app is not sufficient we want to disable substitution there and build a custom app for this.

      Do you know if there is any way to disable substitution (remove it from the me area) without having to extend the application?

      Thanks in advance.



      Author's profile photo Saba Ameer
      Saba Ameer

      Answer Required:




      Author's profile photo Sandip Agarwalla
      Sandip Agarwalla

      Hello Former Member

      Not sure if you are still active on this, I will still take a chance.

      Is there a way we configure Outbox to show the items which are forwarded by me? The forwarded items will also have status as 'READY', however adding this status in the service URL shows the ones forwarded to me, not the ones I forwarded. We did something like this, but it will not work.


      This is to replicate the Outbox Feature available in SAP Workplace.



      Author's profile photo Pankaj Kumar
      Pankaj Kumar

      Hi Radhika,


      Can we perform filtering on TaskTitle, any sample would be highly appreciated. In my case it’s returning all the records irrespective of what is given in TaskTitle Filter.

      my request payload:

      /sap/opu/odata/IWPGW/TASKPROCESSING;v=2;mo/TaskCollection/?$filter=Status%20eq%20%27READY%27%20or%20Status%20eq%20%27RESERVED%27%20and substringof(TaskTitle, ‘<tasktitle text>’)

      Tejas Chouhan  Masayuki Sekihara 



      Author's profile photo Daniel Weicht
      Daniel Weicht

      Hi Radhika,

      Great blog and thank you for sharing.

      We want to show the "completed" tasks in My Inbox app. However, when we add the parameters (&outbox=true), only the completed items are being dispayed. We want to show all items regardless of the status.



      Author's profile photo Harsh Dhomshe
      Harsh Dhomshe

      Hi folks,

      Can someone explain options available for "Choose Task Group" pop-up in Unplanned Substitute selection process ?


      Choose Task Group Options


      Harsh Dhomshe


      Author's profile photo Charles Kaberia
      Charles Kaberia

      By default 300 tasks will be visible in the Outbox ; How can one change this default setting to either a higher list or lower? This specifically to "My Outbox" Tile