There are many social services agencies around the world automating their decision making processes like eligibility determination, entitlement determination, or entitlement calculation using business rules. To do so they are using Business Rule Framework plus (BRFplus), which is the well proven rules engine in SAP’s ABAP stack. Nothing is wrong with that. But most of these agencies are quite surprised to learn about SAP Decision Service Management (DSM) which makes use of BRFplus as rules modeling workbench, and extends its capabilities significantly.
If you want to learn more about DSM, please refer to the DSM page in SCN. Especially I want to point out 2 documents I created in my previous role as solution manager for DSM:
- Misconceptions about SAP Decision Service Management vs. BRFplus which deals with frequent questions in that field.
- Social Benefit Determination with SAP NetWeaver Decision Service Management which shows an example how DSM may help with social benefits.
If you are interested in that topic, or have any comments or questions please don’t hesitate to come back to me.