How to get the fastest incident resolution from SAP Support?

Hi Guys,

A really interesting video on what steps to keep in mind when opening an SAP Support incident (for any component area or product)

How to get the fastest incident resolution from SAP support explained in 3 minutes – YouTube

KBA 2238807 is also a good summary of the common issues and how to resolve, and KBA 2081285 provides hints on the SAP search and KBA 2281599 outlines the guidelines for remote connection support.

Some important links included:

☛ SAP Notes and KBAs Search  https://support.sap.com/notes.html

☛ SAP Community Network http://scn.sap.com/

☛ SAP Automated Note Search Tool (ANST)

☛ SAP Knowledge Base Article 1818192

☛ SAP Product Documentation https://support.sap.com/documentation…

☛ SAP Hot news and Important Notes https://support.sap.com/kb-incidents/…

☛ SAP Support Portal  https://support.sap.com/

☛ Report an incident to SAP Support  Report an Incident | SAP Support Portal

☛ What is consulting – What is support? SAP note 83020

☛ Maintain logon data: SAP Note 508140

☛ Priority of problem incidents: SAP Note 67739

☛ Speed Up Incident Processing: SAP Note 1281633

☛ Incident Notification Settings  https://support.sap.com/kb-incidents/…

☛ Local Support Center: SAP Note 560499:

☛ Incident Escalation Procedure: SAP Note 90835

☛ SAP Positive Call Closure Survey: https://support.sap.com/kb-incidents/…

Regards

GTS Support