No Data Returned or Always Refreshing in Root Cause Analysis Workload Analysis Overview Page

Problem:

There is no performance data returned or the page always refreshed after clicking ‘Click here to load data from business warehouse ‘ in SAP Solution Manager: Work Center -> Root Cause Analysis -> End-to-End Analysis -> select your system -> Workload Analysis -> Overview.

At the same time, there are lots of warning Communication error, CPIC return code 020, SAP return code 456 shown in SM21.

Detailed information for this warning:

Then I search in SAP SMP and get SAP notes 1983164 – “Error found retrieving data” refreshing a report with parent members / 1032461 – MDX parser does not start, according to these notes, I test the RFC connection MDX PARSER but failed with the error below:

Cause:

The file librfc32.dll which is used for communication between ABAP and MDX parser does not exist in kernel directory nor environment variable PATH directory. (Our Environment: Windows Server 2008 R2, Solution Manager 7.1 SPS13, Kernel 7.21 EXT)

Solution:

Download the current version of librfc32.dll for you kernel and extract it to your kernel directory.

Support Packages and Patches

  -> Additional Components

    -> SAP Kernel

      -> SAP KERNEL <32/64-BIT >  ##### Download non-unicode version! ######

        -> SAP KERNEL xxx

          -> <your platform>

            -> #Database independent

Perform connection test MDX parser RFC again.

Check performance overview data, now I get it. 🙂