Integrated Workforce Management – Workforce Scheduling and Optimisation (WS&O) by ClickSoftware

[Former Member]

This approach ensures that the right engineers and technicians get to the right appointments on time, and that customers are continually kept informed. The result? Maximizing customer satisfaction and minimizing costs.

ClickSoftware will be exhibiting at International SAP Conference for Utilities this year to share our extensive experience of integrated workforce management in both the energy and utilities sectors. Recognized by industry analysts as the leading provider of mobile workforce management and service optimization solutions for field and in-house resources, our solutions provide organizations with end-to-end visibility and control of the entire service management chain.

Based on results from our global utilities customers, benefits typically include:

Increased Workforce Productivity

• 50% more maintenance visits
• 95% reduction in backlog

Customer Service Improvements

• 30% improvement in response times
• 20% improvement in emergency response times

Overall Cost Reductions

• 22% reduction in overtime
• 24% reduction in travel time

Visit our stand in the exhibition area where we can take you through ClickSoftware’s data-driven decision making approach which facilitates increased workforce productivity, customer service improvements and overall cost reductions. We’ll also be demoing our products, including our ClickSchedule and ClickMobile solutions, showing how they can help businesses with their digital transformation of managing their workforces.

ClickSoftware’s field service management solutions are available from either ClickSoftware directly or from SAP.

If you think we can help your workforce or want to find out more, come and say hello!