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TABLE OF CONTENTS:

Are There Tutorials Available?

I am Having Trouble Installing the Program

Is There a Support/Maintenance Program for Crystal Reports/Dashboard Design/Lumira (Desktop Products)?

Where can I get Service Packs for Crystal Reports or Dashboard Design?

What Support is There Available for Crystal Server?

What is Available for a Customer Developing a Custom Application?

What if a Customer has Lost Their License Keys?

Why are There Different Versions of Crystal Reports?

Crystal Reports Version Comparison by Features

What are the Supported Platforms?

Is Version “X” Still Supported?

Is There a 64-Bit Version?

Can a Customer Buy the New Version and “Downgrade” to an Older Version?

Could I get a Trial for “X” Version?
Does the Order Come with Media?

What is the Crystal Reports Viewer?

What Qualifies for an Upgrade?

Where can I Find the End User License Agreements?

Can we Amend the End User License Agreement?

How are These Products Licensed?

I Would Like More Information on the Features of Crystal Reports

 

Are there Tutorials Available?

Yes! Please proceed to the offical product tutorials available here: Official Product Tutorials – SAP Crystal Reports 2011 / 2013

I am Having Trouble Installing the Program:

Installation and Set-Up Video

Crystal Reports Installation Instructions (simplified)

If your download does not match the files in that instruction, please initiate a chat with www.crystalreports.com or www.sapstore.com or contact your vendor.

If you are still experiencing difficulties, please follow this guide:

http://help.sap.com/businessobject/product_guides/cr2013/en/cr13sp3_cr_installgd_en.pdf

If you are still experiencing the INS00140 Error after following the above guides, it be a conflict with third party software that uses the same .dll name for keycode decryption.  Please follow these next steps:

  1. Search the machine for all local instances of “Cryptocme2.dll” (to see what other software may be using it)
  2. Rename the *.dll extension of the identified cryptocme2.dll files, using *.OLD (for example)
  3. Reboot machine
  4. Log on as Admin account
  5. Run the installation again and it should pass the keycode check
  6. Rename cryptocme2.old files back to cryptocme2.dll

If the above steps still do not resolve your error, please follow this link: INS00140 Error Invalid Keycode Workaround Solution

For further assistance please review the support options listed next.

 

Is There a Support/Maintenance Program for Crystal Reports/Dashboard Design/Lumira (Desktop Products)?

There is no maintenance or software assurance program, customers move to new versions by buying a discounted upgrade license.  There is no phone-line support for Desktop products, they are supported via our free online forum.  When a customer has a technical issue they can make use of these resources:

For Crystal Reports:

Crystal Reports User Guides

Crystal Reports Tutorials – Official Product Tutorials – SAP Crystal Reports 2011 / 2013

Free Technical Support:

SAP Crystal Reports Communityhow to ask a Question 

For Visual Studio .NET SDK: SAP Crystal Reports, version for Visual Studio

For Eclipse SDK: SAP Crystal Reports, version for Eclipse

For Dashboard Design:

Dashboard Design User Guide

Dashboard Tutorials – Official Product Tutorials – SAP BusinessObjects Dashboards 4.x

Free Technical Support:

SAP BusinessObjects Dashboards –  how to ask a Question 

On the community pages, create a free account and post a new discussion to the forum.  There , one of our developers will respond and direct you to the best resource for a fix.

Where can I get Service Packs for Crystal Reports or Dashboard Design?

Please proceed to our self service portal: https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/patch_download/main_public.htm

 

What Support is there available for Crystal Server?

For all Crystal Server support issues, please contact the SAP Customer Interaction Center at 1-800-677-7271 or service@sap.com. The SAP Service Marketplace portal can be found at https://support.sap.com/home.html.

Please note an S-User ID and password will be required to access support.  S-User IDs are only available with a valid Maintenance and Support Contact.  If this has been lost or you did not purchase maintenance and support initially: please escalate with your vendor as they will need to be involved in order to achieve a proper resolution.

 

What is Available for a Customer Developing a Custom Application?

Crystal Report runtime is free for internal use, and as for what version you run, we strongly suggest using the latest version to ensure compatibility.  Make sure your version of CR matches your version of Visual Studio or if the application is JAVA based use the version for Eclipse.

SAP Crystal Reports, version for Visual Studio

SAP Crystal Reports, version for Eclipse

http://scn.sap.com/docs/DOC-7824

What if a Customer has Lost their License Keys?

 

Customer still has their order information:

Please contact your vendor to retrieve the license information.  If purchased from the online store, please engage the chat team at www.sapstore.com or www.crystalreports.com

Retrieving a license key from a local machine:

Firstly, open the program and go to the license manager (under the help menu)

You will see a portion of your license key, write down those first few digits.

Next, start the registry editor by going to the start menu and selecting “Run”

In the new open window, type in “regedit” and click “OK”

Once RegEdit is open:

Click on HKEY_LOCAL_MACHINE

hit Ctrl+F (find)

Enter the partial license you copied from the license manager and choose “find next”

Search will find the key

Why are there Different Versions of Crystal Reports?

.RPT files are also forwards compatible and not backwards compatible.  Often a customer has a third party application that comes with pre-built reports and they are only compatible with a specific version, so it is important to confirm what version is needed.  For this reason we continue to sell some older versions so customers can maintain the same version across their deployments as well.

If a customer needs to design reports, they need Crystal Reports. If they want to share/manage/view/automate through a central web application you would be looking for a larger BI Solution from SAP.

Currently we offer:

Crystal Reports 2016 (version 14.2.x)

Crystal Reports 2013 (version 14.1.x)

Crystal Reports 2011 (version 14.0.x)

Crystal Reports for Visual Studio or Eclipse (version 13.x)

Crystal Reports 2008 (version 12.x)

Crystal Reports XI R2 (version 11.5.x)

Crystal Reports versions prior to and including 10.x are no longer available.

Crystal Reports Version Comparison by Features:

http://www.crystalreports.com/features/

What are the Supported Platforms?

SAP Crystal Reports – Supported Platforms

SAP Crystal Reports 2016 Product Availability Matrix (PAM)

SAP Crystal Reports 2013 Product Availability Matrix (PAM)

SAP Crystal Reports 2011 Product Availability Matrix (PAM)

SAP Crystal Reports 2008 SP7 for Windows – Supported Platforms

Is Version “X” still supported?

SAP Crystal Products – End of Mainstream Maintenance Dates: Current Products

 

Is there a 64-bit Version?

    As of Crystal Reports 2016, this software is 32-bit only

 

Can a Customer buy the New Version and “Downgrade” to an Older Version?

Unfortunately there are no downgrade rights, licenses are version specific.  If the wrong version was purchased, please contact your vendor to see if they will accept a return/replacement order.

Could I get a Trial for “X” Version?

The latest evaluations are available here: http://www.sap.com/solution/sme/software/free-trials.html

For evaluations of other available versions, please contact the chat via www.crystalreports.com

Does the Order Come with Media?

Physical Media is no longer available.  All orders are ESD.

What is the Crystal Reports Viewer?

Unless you have a large Platform Solution from SAP, Crystal Reports Viewer refers to this free download: http://www.sap.com/solution/sme/software/analytics/crystal-reports-viewer/index.html

What Qualifies for an Upgrade?

Any previous full, non-OEM (embedded within another application) licenses qualifies for upgrade pricing.  The only exception would be Crystal Reports Server XI Named User Licenses.  Server XI Named User Licenses were available as part of a free promotion and so are excluded from upgrade pricing.

Where can I Find the End User License Agreements?

Agreements Page

Click-Wrap Agrement for Crystal Solutions

SAP General Terms and Conditions

Can we Amend the End User License Agreement?

NO, License agreements are not negotiable

How are these Products Licensed?

For a detailed breakdown: SAP Crystal Solutions Licensing

I Would Like More Information on the Features of Crystal Reports:

Please proceed to www.crystalreports.com or www.sapstore.com

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9 Comments

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  1. Gabriel Schroedter

    I’ll make a blog post with this information so that we can at least have it somewhere public facing because the link above is dead.

    Getting an INS00140 ERROR for Crystal Reports?

    If above steps do not help then it could be a conflict with third party software that uses the same dll name for keycode decryption.

    1. Search the machine for all local instances of “Cryptocme2.dll” (to see what other software may be using it)
    2. Rename the *.dll extension of the identified cryptocme2.dll files, using *.OLD (for example)
    3. Reboot machine
    4. Log on as Admin account
    5. Run the installation again and it should pass the keycode check
    6. Rename cryptocme2.old files back to cryptocme2.dll
    (1) 
  2. greg smith

    Do you know if I can run XIr2 and new version on the same workstation as we have a lot to transition and would need to be able to maintain old and create on new version moving forward?

    (0) 

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