This one is a short blog on integrating Test management with Service Desk.
a. ST – 710 patch11 or else apply note 1761271
b. Incident Manager is configured with Transaction profile ZMIN.
a. Have Business transaction profile as below. (transaction stwb_set-> workflow-> change)
b. Add Process_Type_ADD parameter in below location
SPRO -> SAP Solution Manager -> Capabilities -> Application Incident Management -> Transactions -> Specify Several Transaction Types -> Specify transaction types.
Please do check it from your side too and see if this document can be further improved.