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In recent years we got again and again asked by customers whether it would be possible to track how intensive Business Process Analytics and Business Process Operations Dashboards  are used by the user community to which it was rolled-out. As of SAP Solution Manager 7.1 support package 14, this kind of usage analysis is available. This functionality will allow you to track, that you did not just activate another SAP Solution Manager functionality, but that this functionality is really used operationally.

If you access the Maintain BPO Reporting Infrastructure section from within your Business Process Operations work center, then you see a new tab strip Usage Analysis.

First you get an overview about the number of times that Business Process Analytics / Business Process Operations Dashboards got executed within a given time frame.

Then you get to see the top 5 users that executed the respective application most often.

Overview and top 5.png

After this you get detailed sections per application. In those sections you can also see which key figures were executed when.

Details.png

Then comes a section where you can see which key figures have been executed most/least often (no matter if the key figure was accessed via Analytics or Dashboard(s). You can also run an optional analysis if key figures exist where the data collection was activated, but where the collected data was never consumed so far.

Tops and flops and not used.png

The last section allows to check for a historic trend for a single selected key figure.

Historic trend.png

Further reading

You can find all necessary information about Business Process Analytics in this document. More information on Business Process Improvement for SAP solutions can be found here.

Frequently Asked Questions about Business Process Monitoring and Business Process Analytics are answered under http://wiki.sdn.sap.com/wiki/display/SM/FAQ+Business+Process+Monitoring and

http://wiki.sdn.sap.com/wiki/display/SM/FAQ+Business+Process+Analytics respectively.

The following blogs (in chronological order) provide further details about Business Process Analytics and Business Process Monitoring functionalities within the SAP Solution Manager.

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