Update to Blog dated 9th March 2016:
After many difficult conversations with both SAP and our Reseller Partner we upgraded to PL11 on 3rd March 2016 and (touch wood, fingers crossed etc.) this issue has been fixed and we are now able to use SAP without it crashing daily! 3 months after upgrading to v9.1 it now seems stable.
Lessons to be learned: I won’t ever upgrade to a new version until the Patch Level is in double figures!
I’m writing this blog out of desperation and to inform any other SAPB1 customers thinking of moving to v9.1 of a known Bug with a VERY serious impact on the use of the software.
We are running v9.1 PL09 (32Bit) on SQL and ever since we moved from 9.0 we have had problems. Major issues involving client machines crashing the B1 application and the user having to restart their machine to get back in. For some users this happens several times per day and has been happening since we upgraded at the end of 2015. More recently we have staff on the sales team unable to respond to inquiries as their systems crashed several hours ago and they have still not re gained access, obviously this is going to be costing us money in lost opportunities!
So what’s happening? We have reported the crashes to our VAR who, after a lot of time and effort explained it was due to a known bug with SAP Note: 2079526 and also more recently SAP Note: 2247727 which is all to do with the SAP Business One Suggest. This function is a bit like predictive text and we, like many users, have become reliant on it when adding marketing docs to sap or posting transactions etc. This function was working in v9.0 so why oh why is it causing so many issues in 9.1?
I’ve been in contact with some senior people at SAP who said the issue is with the “Critical Solution Desk which is the point of highest visibility for any issues. Please rest assured that the issue is being investigated thoroughly.” The problem for me is I have a team of people getting very angry as they can’t do their jobs properly and I’m potentially losing business as we’re not able to respond to request for quotations quickly due to SAP crashes.
We pay a lot of maintenance to SAP, I thought it was to fund future functionality and develop better and more productive software however it seems v9.1 is actually a downgrade of v9.0!
We are in the process of sending Dump Files form client machines to SAP each time this occurs but, as I’m sure any small business will tell you, this is time consuming not always possible.
So, SAP have been working very hard getting 9.2 into Ramp Up, personally I wished I had waited for this as 9.1 has been a disaster for my business and I’ve lost a lot of faith in SAP and their ability to deliver market leading software.