Skip to Content

Contact Details:


This view will give you an overview of the information maintained for your contacts.


You can access this view from the Service Control Center work center.


There are three contact types:


IT Contact: A contact person in your organization who gives you system information and to whom you report downtimes.


SAP Store Buyer: A contact person in your organization who is authorized to procure solutions on your behalf in the SAP Store.


During initial implementation, you can assign service agents as contacts of the type SAP Store Buyer to allow them to purchase partner solutions. Once employees are available, we strongly recommend that you change the contact assignment to an employee assignment. After go-live, we recommend that you only assign employees as SAP Store buyers.


•Commercial Contact: A contact person in your organization who is authorized to order services from SAP Business By Design, such as purchasing additional licenses.


You can view this details by accessing to the Service Control Work Centre.


Note: There must always be at least one commercial contact , one IT contact  and one SAP Store Buyer assigned in the Contact Details view.


User Subscription and Details:


Here you can get a clear cut picture of the different type of users that can be assigned to the business users in the SAP Business By Design Solution.

There are 6 types of user subscriptions. They are as follows:


•Standard Self-Service User


•Standard Enterprise User


•SCM Enterprise User


•CRM Sales Team User


•SCM Self-Service User


•Project Management Self-Service User


•Project Management Team User


A summary of the functionality available for each user subscription is in the table below.


User Type Description of Functionality and tasks
Standard Self-Service User

Self Service and data entry tool:

This include , but is not limited to:

  1. Time and expense reporting.

  2. Travel Management

  3. Leave requests.

  4. Edit time sheets.

  5. Edit Personal data.

  6. Creating Incidents.

Standard Enterprise User

The standard self-service user functionality as listed above, plus;

  1. Organization and business data setup.

  2. Financial.

  3. Internal project Management

  4. Personnel administration, compensation and time and labour management.

  5. Marketing , Sales and Service.

  6. Contract Management .

  7. Purchase request and order management.

  8. Collaboration, groupware integration, and desktop integration tools.

  9. Built-in Analytics.

  10. Regulatory compliance tools.

SCM Enterprise User

The standard self-service user and standard enterprise user functionality as listed above, plus;

  1. Supply chain planning and control.

  2. Fulfillment planning and control .

  3. Supply and demand planning and forecasting.

  4. Warehousing, inbound and outbound logistics, physical inventory and stock transfer.

  5. Order preparation and scheduling.

  6. Production monitoring and control.

  7. Operations tracking and tracing.

CRM Sales Team User

The standard self-service user functionality as listed above, plus;

  1. Organization and business data setup.

  2. Management of account and market information.

  3. Activity management.

  4. Marketing and campaign management.

  5. Lead and opportunity management,

  6. Built-in analytics.

SCM Self- Service User

The standard self-service user functionality as listed above,plus:

  1. Data entry and task confirmation using terminals or other devices.

  2. Receive and confirm: Pick,pack and put away tasks.

  3. Production: Receive and confirm make tasks.

  4. Quality assurance : Receive and confirm inspection tasks.

Project Management Self-Service User

The standard self service user functionality as listed above, plus;

  1. Update project task information.

  2. Create and manage project-related work packages.

  3. Assign project team members to work packages.

  4. Efficient checklist handling and time recordings.

  5. Document collaboration.

Project Management Team User

The standard self-service user functionality as listed above, plus:

  1. CRM Sales Team User .

  2. Project Management Self-Service User.

  3. Purchase request and order management.

  4. Internal project management.





To report this post you need to login first.

5 Comments

You must be Logged on to comment or reply to a post.

Leave a Reply