Skip to Content
Author's profile photo Santosh Vijayan

Customer is king at ILM and our key to success is a Satisfied Customer

The development team of SAP Information Lifecycle Management (ILM) is based out of SAP Labs India,Bangalore. Our product development is centered on Customer perspective, which comes into focus right from the conceptual stage to product consumption stage.

Design Thinking

Implementing the principles of Design Thinking is the key to enhance customer experience. The entire team have undergone extensive training in Design thinking. The team was able to envisage the customer requirements and minimize the need to have iterations in the development cycle. The following provides an insight into the outcome of implementing Design Thinking early in the development cycle.

Customer Engagement Initiative (CEI)

Customer Engagement Initiative (CEI) provides a unique opportunity for the Customers of ILM to identify their topics of interest. Their feedback is incorporated into the product. Currently, we are working in “Data Management in SAP S/4HANA”. Customers have partnered with us in identifying how the Total Cost of Ownership (TCO) in the S/4HANA world can be reduced. The initiative focuses on relatively new concepts like data aging which are important in S/4HANA.

Rollout and Adoption Support

New innovations developed by the team are rolled out to customers regularly. These are done either through participation in events like SAP TechEd or SAP Product Innovation Summit. In addition to rolling out new features, we also help customers to adopt the new features.

Our self-help documentation helps customers to embrace the new features with minimal support. Recently, our team received accolades and very positive feedback, while supporting and enabling features like Legacy Extraction Workbench for customers who were decommissioning SAP and non-SAP systems.

Accolades from our Customers, not only boosted our team morale but energized us to raise the bar and to do more.


Apart from development, we have instituted a continuous learning program and we provide offerings for the following:

Our development team imparts the training to our partners and potential customers.

With this, we are sure that you want to know more about SAP ILM. Be our guest and visit our space on SCN

Assigned Tags

      Be the first to leave a comment
      You must be Logged on to comment or reply to a post.