Background: Upon attempting to “Integrate Collaboration for SAP NetWeaver” in your system and SAP Netweaver Portal enviornment you encounter an issue with the loading operation of the collaboration portal room and profiles.
Error: You encounter the error exception ‘Error in communication with Collaboration room API ‘ when trying to load the profiles.
Backdrop: SAP NetWeaver 7.30 & SAP NetWeaver 7.3X
Steps to Reproduce the scenario: Login to the portal from desktop (http://<host>:<port>/portal). Navigate to SAP Customizing Implementation Guide -> Training and Event Management -> SAP Learning Solution -> Training Management -> Integration -> Collaboration Room for SAP NetWeaver -> Edit Room Profiles. You then encounter the error “‘Error in communication with Collaboration API room “to while accessing the profiles or SPRO transactions. Upon analyzing the log files you highlight the following error
Tables: null JCO.ServerThread-16 [11:16:23:779]: [JAV-LAYER] Exception in dispatchRequest( LSO_COL_GET_ROOM_PRIVACYTYPES):java.lang.RuntimeException: Bean LSO_COL_GET_ROOM_PRIVACYTYPES not found on host mo7366ux0027, ProgId =SAP_ECC_TrainingManagement: Object not found in lookup of LSO_COL_GET_ROOM_PRIVACYTYPES. at com.sap.engine.services.rfcengine.RFCDefaultRequestHandler.handleRequest( RFCDefaultRequestHandler.java:121) at com.sap.engine.services.rfcengine.RFCJCOServer$J2EEApplicationRunnable.ru n(RFCJCOServer.java:267) at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37) at java.security.AccessController.doPrivileged(Native Method) at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:1 85) at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:302)Caused by: com.sap.engine.services.jndi.persistent.exceptions720.NameNotFoundExcepti on: Object not found in lookup of LSO_COL_GET_ROOM_PRIVACYTYPES. at com.sap.engine.services.jndi.implserver.ServerContextImpl.lookup(ServerContextImpl.java:641).
Why: The reason for the occurrence of this issue is due to invalid configurations and property settings pertaining to the wrong system version guide.
Important Points & Resolution: For 7.30 systems and upwards a new guide for Collaboration Room Integration with SAP NetWeaver has been developed.
For 7.30 & 7.40 Portals please make sure you have configured the LSO Collaboration Rooms integration according to this guide: http://service.sap.com/support -> Release & Upgrade Info -> Installation & Upgrade Guides -> SAP Business Suite Applications -> SAP ERP -> SAP ERP 6.0 -> SAP ERP enhancement packages for SAP ERP 6.0 -> SAP ERP enhancement package 4 for SAP ERP 6.0 -> Installation Guide Collaboration for SAP Enterprise Learning.
Remember: This issue usually happens when you have configured a 7.30 or above portal the way it was described in the old guide (for 7.01 portal).The guide navigation (path) link outlined above describes the proper procedure for configuring LSO with a 7.30 and above releases of the SAP NetWeaver Portal.