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Author's profile photo Former Member

Communication Scenario Activation bug

When adding an inbound service to the Communication Scenario, I’m getting some of the SAP Inbound Services listed double.

If checking one of the services and trying to activate via right-click, the duplicate appears as automatically checked too,

the message “Instance with the same key already exists” pops up and the scenario is not activated.

FPW7T03 - TeamViewer_2016-01-28_22-04-00.jpg

To solve this you should manually uncheck the duplicate inbound service and do the activation by pressing “Save and activate” button for the current document:

Program Manager_2016-01-28_22-11-12.jpg

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      Author's profile photo Former Member
      Former Member

      Hello Leonid,

      in our tenant, I've observed duplicate entries too and I've filed an incident. Now the Cloud Support pointed me to your blog.

      Your approach might be a valid workaround, but in my opinion, this only cures the symptom, but doesn't solve the root cause! How could the duplication be avoided?

      In our system, several entries are duplicated and I would be cumbersome to work through this list manually.

      So I think this is a bug in C4C - with SAP responsible to fix it properly. How do you rate this problem?

      Best regards,


      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Hello Christian,

      yes, I also see it in the way you've described it.

      My solution is a workaround I used to quickly achieve a desired result.

      It might be useful In a situation where you need to proceed with the solution development and can't afford waiting for the SAP Support resolving this problem.

      Though I might add that this is a usability issue and it affects only the developing and has no impact on the solution itself.

      Best regards,