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On Wednesday 20th January, many of our customers received over a hundred e-mails from SAP about the upcoming 1602 upgrades. We would advise you to ignore these e-mails and sincerely apologize for any inconvenience and confusion caused.  


The reason for the incorrect mailings was a technical glitch in the communication tool which is still under full Root Cause Analysis.

Very early next week we will send the correct e-mail about your 1602 upgrade to our current customers and this email will be identifiable by the text in the subject line “RESENDING of 1602 UPGRADE INFORMATION”.

In the meantime we once again apologize for the inconvenience caused.


Kind regards,

Dr. Michael Schmitt

General Manager SAP Business ByDesign

Pradeep Nair

Vice President – Engineering SAP Business ByDesign

Frank M. Israel

Global Head Customer Engagement Office SAP Business ByDesign

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