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This collection of frequently asked questions provides brief answers to common questions about Maintenance Planner.  If you don’t find answer to your questions, please add them as comments. 

Accessing Maintenance Planner

How do I access Maintenance Planner?

The Maintenance Planner is a hosted application on SAP Support Portal and can be accessed with an up-to-date browser. To access the tool:

•             Go to https://apps.support.sap.com/sap/support/mp

•             Login with your SAP credentials (S – user) to get access to landscape data for this user

What are the authorizations required for accessing Maintenance Planner?

You need an S-user for the SAP Service Marketplace (SMP). There is no separation of specific roles in the Maintenance Planner. For more information, refer SAP Note http://service.sap.com/sap/support/notes/1822202

Prerequisites for using Maintenance Planner

What data does Maintenance Planner need?

Maintenance Planner consumes landscape data available on SAP Support Portal for all maintenance planning activities, so up-to-date data on systems of your landscape needs to be available in the Customer Profile in the SAP Support Portal. It is uploaded via LMDB of SAP Solution Manager.
For details refer: Topology of SLD, LMDB, and Customer Profile – How to Get Reliable Landscape Data in SAP Support Portal as a Basis for Planning

Why don’t I see my systems in Maintenance Planner?

Perform following steps/checks:

  • Access to system data in the Maintenance Planner is based on the customer number assigned to your user used to access the Maintenance Planner. This assignment may be missing or incomplete (your company may even have more than one customer number.)
  • Your user in SAP Solution Manager must be assigned to your S-user for the SAP Service Marketplace.
  • The RFC used for uploading the technical system data  to SAP Support Portal should be configured to an appropriate s-user mapped to the customer number
  • Check if the Landscape Fetch job is scheduled correctly. Refer SAP Note 1632036 for more information
  • If a specific system is missing in Maintenance Planner, try uploading the data manually. To enable manual upload apply SAP Note 2002546.

For more information, see Uploading, Accessing, and Trouble-Shooting System Data in the Customer Profile Used for Planning Changes in Your IT Landscape

I see outdated data in Maintenance Planner.

Perform following steps:

  • Check if the Landscape Fetch job is running, however, if the data in LMDB has not changed, then the data is not updated.
  • Run reports RPT_CLEAR_SL_CACHE and AI_LMDB_MIG_OSS_SYNC_CONFIG, schedule the landscape fetch job. The data will be updated during the next landscape fetch run.
  • Try uploading the data manually.

For more information, see Uploading, Accessing, and Trouble-Shooting System Data in the Customer Profile Used for Planning Changes in Your IT Landscape

Maintenance Planner and Related Tools

Which versions of SAP Solution Manager are supported?

  • SAP Solution Manager 7.01 SP 23 or above is supported, provided, you have installed SAP Note 1646604.

        Please note that SAP Solution Manager 7.0 / 7.01 status is “In customer-specific maintenance”.

  • Starting 7.1 SP5, SAP Solution Manager is supported as is.

Is SAP Solution Manager LMDB still needed?

Maintenance Planner consumes landscape data available on SAP Support Portal for all maintenance planning activities.  “Technical System Editor” of the LMDB is required where system data is automatically registered and supplied to the customer profile in SAP Support Portal.

Landscape Data

Security policies in my organization prevent me from creating RFC connections to OSS. What should I do in this case?

In such a case the technical system information for ABAP systems will be uploaded by generating a system_info.xml file from Support Package Manager (SPAM).Prerequisite: This is supported on SPAM version 59 or latest. Please check and upgrade SPAM version to 59 before you proceed.Perform the following steps:

  1.   In transaction SPAM, select Utilities -> Generate system info XML
  2.   Save the downloaded XML on your local system
  3.   Create an incident on the component BC-UPG-MP attaching the system info XML

What should I do if the same system appears multiple times in Maintenance Planner?

First of all, check if the error is caused earlier in the process (in SLD or LMDB):

If the problem is not solved by that, Maintenance Planner offers the functionality to delete irrelevant data. Check the replication date, and based on this, you can decide to delete systems manually.Note that the deletion of the system in LMDB does not suffice, you also have to delete it in MP separately.

What are the most important considerations in case there are multiple productive SAP Solution Manager systems in the landscape?

If you have more than one SAP Solution Manager System, you can choose from which landscape data is to be replicated on Maintenance Planner. In the system maintenance cycle, the Sync button is green if there exists only one SAP Solution Manager and the same is chosen by default. If the Sync button is yellow, it indicates that multiple Solution Managers are available. Perform the steps described in the user guide to select SAP Solution Manager, from which landscape data is to be replicated on Maintenance Planner.

Does Maintenance Planner support value-added resellers?

Yes, Maintenance Planner handles all data available in the LMDB and uploaded to the Customer Profile – please refer to the following blog to learn how to handle landscape data of multiple customers: How-To Handle Landscape Data as a Value-Added Reseller Using LMDB

How can I upload landscape data manually?

To manually upload the landscape data from Solution Manager to the customer profile, you can go to LMDB and click the Upload to SAP Support Portal button. Once this is done, system data will be immediately available on Maintenance Planner.

Do I need to create product systems in LMDB?

Creation of product systems is no longer required for planning maintenance in Maintenance Planner as Maintenance Planner lets you plan maintenance on technical systems. You can create dependencies – between your SAP Business Suite backend systems and Portal front-end systems for example – directly in Maintenance Planner.

Note: However, if you are using SAP Solution Manger 7.1 Scope and Effort Analyzer to estimate the test effort caused by a change or Change Request Management, product systems are still needed. For details, see Product Systems and Maintenance Planner in SAP Solution Manager 7.1

Correcting Landscape Data

How can I proceed with planning if a system is marked erroneous in Maintenance Planner?

An erroneous system is indicated in red in the maintenance cycle. If system is marked erroneous you first have to verify and provide the information required to correct the installed software information/details.  Once the Verify button in the maintenance cycle turns green, you can proceed with the planning activities.  At the end of the planning, Maintenance planner generates a consolidated stack configuration file which can be used by Software Update Manager to correct the system description and to implement the landscape change.

 

What is the importance of the CISI xml file?

Once you have verified an erroneous system, a corrective xml is generated. This corrective xml can be used by Software Update Manager (SUM) to correct the information on the system.

 

Dependency Management

What kind of dependencies are currently handled in Maintenance Planner?

  1. Product maintenance dependencies: If you have installed one product version on more than one technical systems e.g. SAP ERP BE and SAP Portal, you can define such a dependency in Maintenance Planner these are known as Product maintenance dependencies.
  2. System tracks: A system track is a logical grouping of related systems, and contains two or more systems in your landscape on the same target  software level. A system track helps you to update or upgrade all the systems at once.

        Example: A system track can follow one of the following patterns of logic:

  • Two or more SAP ERP systems, like Dev, QA, and Production
  • Two or more SAP HCM systems connected by a transport route

How do I handle dependencies between connected systems where business processes are running across the various systems?

For such dependencies, you can use the Upgrade Dependency Analyzer (UDA) to check the existence of upgrade dependencies between two separately installed SAP systems in your system landscape.

You can access UDA with link http://service.sap.com/uda

What happens to the product systems already available in LMDB?

All existing Product Systems and Technical Systems declared in LMDB are synchronized to Maintenance Planner.

Miscellaneous

I see the planning cycle/screen even after I have just defined my changes and confirmed it. Why?

This is because you can plan multiple changes on Maintenance Planner in a single transaction. This feature is called Iterative Planning.During Iterative planning:

  • You can install a base product version in the first iteration, for example SAP NetWeaver 7.4
  • You can install additional components like add-ons, in the next iteration. This still is a part of the same transaction created above.
  • You can repeat this process multiple times.

The Stack XML file generated at the end of the planning process contains the metadata of all the planned changes.

 

Does Maintenance Planner support planning of new system installation?

The Maintenance Planner supports planning of new installations of ABAP & JAVA systems on a chosen stack level. The Maintenance Planner significantly simplifies the process by eliminating the steps of system registration between installations and update the required SPS level and a separate system update planning during installation. To learn more, see Up-To-Date Installation.

The new process supports following product versions for Java systems:

  • SAP NETWEAVER 7.5
  • SAP NETWEAVER 7.4
  • EHP1 FOR SAP NETWEAVER 7.3
  • SAP SOLUTION MANAGER 7.2
  • SAP S/4HANA ON-PREMISE 1511
  • NW 7.5 FOR SAP S/4 HANA 1511

Does Maintenance Planner support planning of new installation of dual stack systems?

The Maintenance Planner does not support planning of new installations of dual stack systems.

Does Maintenance Planner support planning of SAP BW4/HANA System systems?

Maintenance Planner now supports planning of SAP BW/4HANA systems. Maintenance Planner allows you to plan installation of a new SAP BW/4HANA system or a conversion of an existing SAP NetWeaver system to SAP BW/4HANA system.
For converting an existing system to SAP BW/4HANA system following product instances must be present:

  • SAP BW/4HANA STARTER
  • Application Server ABAP

Which product instances are required for installation of  SAP NetWeaver Process Orchestration system?

In case of a Process Orchestration system choose the following product instances, other required instances will be calculated automatically:

  • Advanced Adapter Engine Extnd
  • BPM and Event Management

How can I install SAP Fiori Apps with Maintenance Planner?

There are two ways to do this:

  • From within Maintenance Planner: Proceed with the usual maintenance process and select the relevant SAP Fiori add-ons
  • Integrated process, starting at SAP Fiori Apps Reference Library
    Seamless integration between SAP Fiori Apps Reference Library and Maintenance Planner offers integrated process to discover, explore and install SAP Fiori Apps with much greater ease and efficiency as described in blog Simplified Installation of SAP Fiori Apps with Maintenance Planner.

Note: This is the recommended process

Switch framework components are not pre-selected in Maintenance Planner. Why?

Check if SAP Note 2186164 is implemented in your SAP Solution Manager system.

How can I add HR Packages in Maintenance Planner?

You can find the option to add HR packages on the screen to Select Stack Dependent and Independent files.

This functionality will be available, for ABAP systems:

1) On which one or more of the following software components are installed: EA-HR, SAP-HR, HR-CCE.

2) RFC connection is established between the SAP Solution Manager system and the technical system.

How can I request side-effects report?

Maintenance Planner supports generation of side-effects report, using this feature side-effects report can be generated in Maintenance Planner directly.

Alternatively you can request side-effects report with link : http://service.sap.com/side-effects

While planning upgrade to EHP8 FOR SAP ERP 6.0, upgrade export DVD is missing from the download basket?

For planning upgrades to SAP Business Suite 2016 releases e.g. EHP8 FOR SAP ERP 6.0, EHP4 FOR SAP CRM 7.0, upgrade export DVD needs to be downloaded from Service Market Place, Delta files and OS/DB files will get calculated in Maintenance Planner, however the upgrade export DVD needs to be downloaded from Service Market Place.

Which Add-ons are supported by Maintenance Planner?

Maintenance Planner does not support installation or maintenance of Add-ons, if SAP NetWeaver  version is below SAP NetWeaver 7.0 EhP2, in the current state of the system. Please refer the SAP Note 1770071 for further details.

Support Related

How do I report problems with Maintenance Planner?

Create an incident on the component BC-UPG-MP.

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49 Comments

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  1. Jim Moore

    Where exactly is the CISI XML file applied? Since the data reflects what is in the LMDB, is the corrective xml applied to the solution manager system or to the verified system?

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  2. N Chegu

    Hi Priti,

     

    Thanks for writing this blog, and making it easy for many.

     

    I have one question, on Maintenance Planner, what is the difference between ‘Saving’ and ‘Activating’ the system details on Verify section.

     

    Thanks in advance!

    (0) 
    1. Priti Dhingra Post author

      Hello Nagaraju,

       

      Activating lets you persists the verification, if you only save, the changes will be applicable only for that transaction.

       

      Best Regards,

      Priti

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  3. Prem Sukh Bishnoi

    Hi Priti,

    Nice information.

    I have doubt regarding dependency analysis for NW 750  system.
    As mentioned in above blog that you can get this information from UDA but unfortunately UDA does not shows any information for NW 750 system. Is there any simplest way to check the dependency between system for NW 750 system.

    Regards,Prem

    (0) 
    1. Priti Dhingra Post author

      Hello Prem, Hello Monica,

      I reached out to UDA experts to help clarify your query,   the dependencies for latest releases  are depicted in Note 1388258. Unfortunately data for UDA is not yet  available.

      Best Regards,

      Priti

       

      (0) 
  4. Christian Reicherz

    Hello Priti,

     

    are there any plans to integrate the ‘side effect report’ into the MP? We’re missing this feature as filling out the form on the website (according to note 2309475) is bothersome, error-prone — and sometimes impossible. Maybe MOPZ wasn’t as beautiful, but ‘form follows function’ 😉

     

    Regards,

    Christian

    (0) 
    1. Pikakala Sebastian

      Hello, i just upgraded EHP8 with NW 7.5 on sandbox, for our assessment, i have to send the side effects for review to our functional team.

       

      Looking at 2309475, gives me a not so good feeling, is there a better way to get the side affects for the Maintenance Transactions. MOPZ was so easy to get all the side effects of SPS or a EHP.

       

      Regards,

      Sebastian

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  5. Selvakumar Sundarasamy

    Hi,

     

    How customers can report bug, if there are issues in the MP ?. when i click the ? symbol in the home page of MP, i don’t see any option to create support ticket from it. Please add this feature / functionality to report issues in MP itself.

     

    For example: getting this error – not able to report this by clicking ? symbol on the MP top right hand side of MP Home page.MP error.PNG

     

    It takes time at every step, try to improve the performance of MP as well.

     

    Thanks

    (0) 
    1. Priti Dhingra Post author

      Dear Selvakumar,

      Thanks for the feedback ,
      1) Option to report issue, we will evaluate it.
      2) Are you still facing performance issues? Could you please provide more context.

      Best Regards,
      Priti

      (1) 
  6. Pikakala Sebastian

    Hi Priti,

     

    I need the side effects notes for my Maintenance Transaction MP_<sid>_20160830_115151, Can you suggest a better way to get this than the note 2309475

     

    Regards,

    Sebastian

    (0) 
  7. Michael Dumas

    Hi Priti,

    We are planning an upgrade of our Solution Manager system and I created a track for our SBX, DEV, and PROD systems.  When I use the Plan feature for the track I get the dreaded
    “ABAP Queue Check FAILED with SY-SUBRC ‘2’. ” error, and can’t resolve it using the various notes I found.  I can successfully create stacks for the systems individually, so in that sense we’ve moved on, but the track system seems really useful as presented in ITM213.  I hope that can be resolved for our next upgrade.
    Best Regards,
    Mike Dumas

    (0) 
    1. Priti Dhingra Post author

      Hello Mike,

      Thanks for reaching out, we need to take a deeper look at the issue. Could you please raise an incident – component is: BC-UPG-MP. Please provide transaction id and steps to replicate the issue.

      Best Regards,
      Priti

      (0) 
  8. Ernest Vankan

    Hi Priti,

    Now at the end of the year the new SAP-HR packages come available. These have to be maintained in the HR systems of our customers. In MOPZ I was able to select the HR packages manually. In MP I can’t find the option to maintain these HR packages.

    In your notes above you describe the option to add the HR packages in another change plan, but that is not what I want to plan. I only want to maintain the current HR packages nothing else.

    Hope you can help to solve this issue.

    (0) 
    1. Priti Dhingra Post author

      Hello Ernest,

      If your requirements is to only apply the HR package you need to select the current SP level in “Define Change” step and proceed to add HR packages.

      Best Regards,
      Priti

      (1) 
  9. Mandar Karnik

    Hi Priti,

    We have got multiple solution managers and lots of system in our landscape. The option suggested above when you have “multiple Solution Managers” seems to suggest that one will need to do it for each and every system in the landscape. I wonder if there’s a setting at the global level to ensure MP is updated only from one solution manager.

    At the moment I am considering to disable LANDSCAPE_FETCH job on all other solution managers except for one. Please let me know your thoughts. Thanks.

    Best Regards,

    Mandar

    (0) 
  10. H. Pol

    Hello,

    Is there also a possibility to use the MP for an upgrade from a SAP ERP 6.0 with MSSQL to SAP ERP 8.0 with HANA?

    So NOT S4/HANA or BW/HANA, but only to the HANA database.

    Regards,

    Hans

     

    (0) 
    1. Priti Dhingra Post author

      Hello Hans,

      You can plan for upgrade to  SAP ERP 6.0 EHPxx supported on HANA, in Maintenance Planner.

      For migration to SAP HANA you would have to use DMO option in SUM.

      Best Regards,

      Priti

      (0) 
  11. Roland Fischl

    Hello,

     

    i am testing BPCA in SolMan 7.2 .

    I want to analyze a Support package stack created in Maintenance Planer .

     

    But i get the error “Error in SAP backend” “No relevant Maintenance Planner transactions found”.

     

    Has anyone experience with this behaviour ?

     

    Regards, Roland

     

    (0) 
    1. Priti Dhingra Post author

      Hi Roland,

      I contacted experts on this topic. It looks like you are using SEA and not BPCA. There is no connection between BPCA and maintenance planner in SAP Solution Manager 7.2.

      Here are couple of checks:

      1) If you are using value help in SEA to get all the maintenance plans for a system. Please make sure that the system name in the maintenance plan and the one entered in SEA are the same.

      2) The maintenance plan must also be created for the same customer number as the S-User that is used in the connection from SAP Solution manager to the SAP backbone.

      If this does not resolve the issue, please open a ticket on SV-SMG-IMP-SEA.

      Best Regards,

      Priti

      (0) 
  12. Kathy Moreillon

    All of my systems are not displaying in the Maintenance Planner.  All data is in-sync between the ERP system, SMSY, LMDB and the SAP Portal.  How can I manually get my systems to appear in the MP?  I do not have the button in LMDB Upload to SAP Support Portal.

    Regards,
    Kathy

     

     

    (0) 
    1. Priti Dhingra Post author

      Hi Kathy,

       

      Please check if  SAP Note 2002546 is applied in your SAP Solution Manager. 

      This Note is needed to enable the button in the LMDB.

      Hope it helps.

      Best Regards,

      Priti

      (0) 
      1. Christoph Ostrop

        Why does SAP always construct such illogical queries and logic-errors ???

         

        and (in SWPM phase-2 (define parameters) 

        what product instances (formerly usage types) are needed for PO-system ?

         

        • Adobe Document Services 
        • BI Java 
        • BPM 
        • Central process Scheduling 
        • Composition Platform 
        • EP Core Application Portal 
        • Enterprise Portal 
        • Enterprise Service Repository 
        • PDF export 

         

        ??????????

         

        (0) 
    1. Priti Dhingra Post author

      Hi Christoph,

      Window will appear again once you click on the image depicting type of system, next to the SID input field.

      Best Regards,

      Priti

       

      (0) 
  13. Umesh Patel

    Hello Team ,

    In maintenance planner my system shows EPR 2004 ECC Server although the system is ERP 6 .0  , So why it shows wrong ,where as in LMDB its correct SAP ERP 6.0.

    But if I change the product instance to NW 7.0 in LMDB then it shows ERP 6.0 in maintenance planner .

     

    Regards,

     

    (0) 
  14. Gábor Turner

    Hi Priti,

    I would like to use the stack.xml copy functionality which could be accessed via RPT_MOPZ_COPY_STACK_XML report in SolMan 7.1.

    Is there a similar tool in Maintenance planner or SolMan 7.2?

    Thanks,

    Kalman

    (0) 
  15. Brad Marshall

    Google chrome now always fails when using landscape planner. I get a message cannot get access to the backend system and times out. Used to work two weeks ago.  Then when I go to IE this works but I have no idea where download files goes. I check from browser view downloads and nothing. I search my pc and again nothing. I then go back into google chrome find the transaction and do the download to my pc.

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  16. Senthil Murugan Jeya Pandi

    How do I add new business packages while generating stack file using maintenance planner?

    • We have a NW portal 7.4, we need to add some SRM/MDM Business Packages to our existing portal. I tried to add using Portal component but the business packages options are not showing while generating the stack file.
    (0) 
  17. Ashish Rajput

    Hi Priti,

    We are facing One Issue in maintenance planner. we are trying to generate stack.xml for Solution manager 7.1 for upgrade but our solution manager SP level is not showing correct information. We are on solman 7.1 SP14 but it is showing SP06. please let us know how we can resolve this issue.

     

    OUR current version : solman7.1 SP14.

     

    we have also re-sysnc SLD to LMDB & LMDB to SAP portal but information still not updating in maintenance planner

     

     

    (0) 
  18. B Gupta

    Hi Preethi,

     

    This is vishnu and I have just installed a fresh version of solman 7.2 sp02 the base version and was having plans to upgrade to sps04.  I have installed both the abap and java stacks separately on the same host with different SID’s on oracle 11.2.0.3

    I have entered the maintenance planner after pumping the system information from my existing SLD into the maintenance planner and then went on to the creation of the stack file for sps04, but to my surprise there is no option for update support package and instead I get only the option “Install or maintain an addon” and on selecting it there is no option to select the sps04.

    Kindly advise on the above.  Not only this I tried to plan a new system installation of solution manager 7.2 sps04 through the maintenance planner and on selecting the abap system installation as per your blog, I do not see any option such as SAP solution manager 7.2 and instead I see only two options namely “Install an SAP Netweaver System” and “Install an SAP NW AS ABAP INNOVATION PACKAGE system” and once again there is no such option as solution manager 7.2.

    If you could put light on the above two scenarios then I can proceed with the update from sps02 or go on with a fresh installation.

     

    Regards.

    Vishnu

    (0) 

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