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Changing the configuration of the Metrics and Alerts in the template and activating the changed settings can be done from front end applications like System Monitoring and Alert Inbox.  This functionality is provided from front end applications to reduce the number of steps in changing the configuration of Metrics and Alerts and to make the configuration change process fast and simple.

Note:The functionality mentioned in this blog is specific to Solution Manager 7.2 release. Also please note that when the document is viewed in the PDF format, Red rating icons are shown in dark blue and Yellow rating icons are shown in light blue.

Procedure for changing the Configuration from Alert Inbox

Settings that can be changed for an Alert from Alert Inbox


Following data can be changed for an alert from Alert Inbox.

  • Alert Active/Inactive status
  • Notification variant data
  • Incident variant data
  • Third part Component variant data
  • Auto Reaction variant data
  • Alert Active/Inactive status

Settings that can be changed for a metric from Alert Inbox

  • Metric Active/Inactive status
  • Threshold Type – It can be changed to Info only
  • Threshold Values

Scenario 1 – Custom template has been assigned to the managed object and an alert related to the managed object is available in Alert Inbox.

       1.     Navigate to Alert Inbox on “System & Application Monitoring” work center.

       2.     Select a record on System Alerts/Database Alerts/Host Alerts query and click “Change Configuration” button.

       3.     The following pop up appears when a custom template has been assigned to the managed object.

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Following data can be changed for an alert from Alert Inbox.

  • Alert Active/Inactive status
  • Notification variant data
  • Incident variant data
  • Third part Component variant data
  • Auto Reaction variant data


Each wok mode is shown as a tab in which the selected alert is active. User can make the changes at the work mode level also.


Options “Apply changes to template <template name>” and “Apply changes on the managed object only” will be displayed on the pop up.


When a Custom template is assigned to the managed object, then user will have the option to change the settings at the managed object level or at the template level.


4.     Make necessary changes and select the option “Apply changes on the managed object only” and click on “Apply Changes” button.

The changes made are applied only at the managed object level.


5.     Select another record on System Alerts/Database Alerts/Host Alerts query where a custom template has been assigned to its managed object and there are no managed object specific settings and click “Change Configuration” button.


6.     Select the option “Apply changes to template <template name>” and click on Apply changes button.

The alert settings will be changed at the template level and the change is reflected for all the managed objects on which this template has been applied. The list of managed objects using the this template can be found on clicking the link “Show affected managed objects” next to the option “Apply changes to template <template name>”


Clicking on the “Close” button without performing any action on the pop up cancels the operation. Functionality is same as mentioned above while changing the configuration of alert from Alert Group details page.

Scenario 2 – SAP template has been assigned to the managed object and an alert related to the managed object is available in Alert Inbox.


                            The following pop up appears when a SAP template has been assigned to the managed object and the user had selected an alert in Alert Inbox and clicked on “Change Configuration” button.


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User will have the option to change the settings only at the managed object level. Make the changes and click on “Apply Changes” button.


If managed object specific settings are maintained for the managed object already and if user wants to make further settings for the alert, then user will have the option to change the settings only at the managed object level.


            Functionality is same as mentioned above while changing the configuration of alert from Alert Group details page.

Scenario 3 – Custom template has been assigned to the managed object and the user would like to change the configuration of the metric from Alert Inbox.

On the Alert details table select a metric and click on “Change Configuration” button.

/wp-content/uploads/2016/01/3_838533.png

The following pop up appears when a custom template has been assigned to the managed object. All the Active work modes for the metric will be shown as separate tabs.

/wp-content/uploads/2016/01/4_838534.png

User will have the option to change the settings at the managed object level or at the template level.


Options “Apply changes to template <template name>” and “Apply changes on the managed object only” will be displayed on the pop up.


If the option “Apply changes to the template” is selected, the metric settings will be changed at the template level and the change is reflected for all the managed objects on which this template has been applied. The list of managed objects using the this template can be found on clicking the link “Show Managed objects where the changes take effect” next to the option “Apply changes to template <template name>”


If the option “Apply changes only on the managed object” is selected, changes made will be applicable only for the managed object.


Scenario 4 –SAP template has been assigned to the managed object and the user would like to change the configuration of the metric from Alert Inbox.

1.     If a SAP template is assigned to the managed object, then user will have the option to change the settings only at the managed object. Following pop up will be displayed, and the user should click on the “Apply Changes” button after making the specific settings on the pop up. The changes made for the metric will be at the managed object level.

/wp-content/uploads/2016/01/5_838535.png

2. If managed object specific settings are maintained for the metric then user will have the option to change the settings only at the managed object only. Following pop up will be displayed and the user should click on the “Apply Changes” button after changing the settings on the pop up.

/wp-content/uploads/2016/01/6_838536.png

Make necessary changes and click on “Apply Changes” button. The changes made are applied only at the managed object level.

3. Clicking on the “Close” button without performing any action on the pop up cancels the operation.

Procedure for changing the Configuration from System Monitoring

Settings that can be changed for a metric from System Monitoring

  • Metric Active/Inactive status
  • Threshold Type – It can be changed to Info only
  • Threshold Values


Scenario 1 – Custom template has been assigned to the managed object and the user would like to change the configuration of the metric from System Monitoring.

1.     Navigate to System Monitoring application on “System & Application Monitoring” work center.

2.     System Monitoring application is launched.


/wp-content/uploads/2016/01/7_838537.png


3.       Click on any tile shown on “Status Overview” panel and navigate to System View.

4.       Click on any Category icon on the tile related to the system and navigate to “System Hierarchy” view.

5.       Hover on a metric in the “Event and Metric” view.


/wp-content/uploads/2016/01/8_838541.png


6.       Click on “Change Configuration” link.


The following pop up appears when a custom template has been assigned to the managed object and no managed object specific settings exist for the metric.

/wp-content/uploads/2016/01/9_838542.png

    • All the Active work modes for the metric will be shown as separate tabs.
    • User will have the option to change the settings at the managed object level or at the template level.


Options “Apply changes to template <template name>” and “Apply changes on the managed object only” will be displayed on the pop up.

If the option “Apply changes to the template” is selected, the metric settings will be changed at the template level and the change is reflected for all the managed objects on which this template has been applied. The list of managed objects using the this template can be found on clicking the link “Show Managed objects where the changes take effect” next to the option “Apply changes to template <template name>”


If the option “Apply changes only on the managed object” is selected, changes made will be applicable only for the managed object.

Scenario 2– SAP template has been assigned to the managed object and the user would like to change the configuration of the metric from System Monitoring.

    • User will have the option to change the settings only at the managed object. Following pop up will be displayed, and the user should click on the “Apply Changes” button after making the specific settings on the pop up. The changes made for the metric will be at the managed object level.

/wp-content/uploads/2016/01/10_838543.png


    • If managed object specific settings are maintained for the metric already then user will have the option to change the settings only at the managed object only. Following pop up willbe displayed and the user should click on the “Apply Changes” button after changing the settings on the pop up.

/wp-content/uploads/2016/01/11_838544.png

Make necessary changes and click on “Apply Changes” button. The changes made are applied only at the managed object level.

Clicking on the “Close” button without performing any action on the pop up cancels the operation.



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