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Author's profile photo Wence Lacaze

Add a new Category dropbox in ITSM screen


Several times the clients ask to add new fields on the screen, always is better to use the fields that you already have 🙂 and sometimes we can use category (this field come from 7.0 :-), to cover our needs,

1).- Define a new the content for the new field, this is done using the SM30 –> CRMV_ACT_CATEG

Screen Shot 2016-01-16 at 11.44.16 AM.png

2).- Assign the new categories to your transaction type.  SM30 –> CRMV_ACT_CAT_***

Screen Shot 2016-01-16 at 11.49.47 AM.png

3).- Add the field on you ITSM screen, this is done using the configuration mode and add the new field called Category, this field is inside the /BTADMINH package.

Screen Shot 2016-01-16 at 11.55.57 AM.png

4).- Now you have the field in your screen and you can start to work 🙂

Screen Shot 2016-01-16 at 11.56.13 AM.png

If you don’t know how to enter in configuration mode, use this great guide from Michael Pytel :

Adding External Reference Field to CHARM in Solution Manager 7.1 (No Coding Required)



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