Several times the clients ask to add new fields on the screen, always is better to use the fields that you already have 🙂 and sometimes we can use category (this field come from 7.0 :-), to cover our needs,
1).- Define a new the content for the new field, this is done using the SM30 –> CRMV_ACT_CATEG
2).- Assign the new categories to your transaction type. SM30 –> CRMV_ACT_CAT_***
3).- Add the field on you ITSM screen, this is done using the configuration mode and add the new field called Category, this field is inside the /BTADMINH package.
4).- Now you have the field in your screen and you can start to work 🙂
If you don’t know how to enter in configuration mode, use this great guide from Michael Pytel :