service organization is not inherited in PPOMA_CRM

Dear consultants,

Have you ever come to the problem that, sub-organization does not inherit higher lever organization service attribute, like “Service Organization” or “Service Team”. While, now you can achieve this by the following customizing:

1. execute transaction SM30

2. enter table/view T77OMATTUS, click on “Maintain”

3. select “Service” scenario

4. go to SE_ORG attribute, hit Details button

5. set on the checkbox “Simulated”

This is Standard org model environment.

Tips: you can check SE16, table T77S0, if there is an entry GRPID= CRM, SEMID= MODEL, GSVAL= STANDARD, it means, this is standard org model.

Hope the information helps.

Thank you.

Yuan