Technology Blogs by Members
Explore a vibrant mix of technical expertise, industry insights, and tech buzz in member blogs covering SAP products, technology, and events. Get in the mix!
cancel
Showing results for 
Search instead for 
Did you mean: 
abhijeet_singh2
Participant
0 Kudos

I had this issue, where I had to create a email notifications for support teams.

Challenges were

  • The teams will get email notification every time there is a change in the incident status or the incident is assigned to them
  • The distribution list has to be from SAP not from exchange or Domino mail server.
  • There are no KBA's or SCN blog available, and SCN discussions are mostly unanswered.

Below is the step by step procedure to create

  • Transaction  SPPFCADM -> CRM_ORDER -> Define Action Profile & Actions

         

     

  • go to action profile ZMIN_STD. If you haven't created one then must do and map it with transaction profile ZMIN. Refer ITSM Master guide.
  • Create 1 action definition each for all your support teams

         

  • Each team should have following as action properties

        

         

  • In processing type set the following details for all

                        

  • Now map it in your condition configuration

    

  • Now add the earlier created action definition in the action profile

    

  • For each one, in overview tab, define following determination BP with the Number of your Business Partner (refer transaction BP for business partner of Support team)

    

  • For each one , in processing tab, define the shared distribution list (refer SBWP-> Distribution list for shared distribution list or create with exact name)

    

  • Create Schedule Condition or Start Condition as per your own need. I created mine for my own convenience to get email for "ANY" change in incident.

    

    

  • In the distribution lists add the emails. any email which you want.
  • test it by creating incident and check in tab scheduled action

    

Check in SOST for mails & you are done

Please comment if you feel this can be further improved.

Thanks

Abhijeet

Labels in this area