Great Expectations: Ubiquity
With mild apologies to Verizon, Can you see me? How about now? Now? Is this better? When Verizon rolled out their Can You Hear Me Now campaign, all most people cared about was dropped calls. Today though it’s a different world. I’m struggling to think of the last time I had a call drop, but I can easily list the last few times I’ve seen the dreaded “E” indicating I’ve lost my high speed data connection. Is it any wonder that Verizon stopped using dropped calls as a measure of network coverage and instead shows maps of XLTE?
Collectively, we have become used to ubiquitous connectivity. With such connectivity comes different work and play patterns. Remember college? How many papers are written between 9am and 5pm while connected to the LAN in the library? Not many. Instead, they’re written a little in the dorm, a little at the coffee shop, maybe a back corner of a lobby, and probably a lot late at night within reach of a coffee pot. If you think about it, that’s how business is done now too. A little at before heading into office, some at the desk, a little over lunch, some in the meeting, some right after the meeting.
The good news is that most companies have experience in this arena. Many got onboard with ever-present email access in the mid-2000s when they issued fleets of blue BlackBerries. Expectations have continually risen since. Employees, particularly younger ones, want to be able to work whenever and wherever they might be. Wouldn’t it be nice to easily check the status of a vacation request before booking your flight for vacation? Talk with managers and you’ll likely hear the corollary: They want it to be easier to approve requests. No opening up a laptop, connecting through a VPN, opening a monolithic system, and navigating to the correct screen, only to click the approve button.
We want our employees engaged in ever-higher level work. That means we’re on the search for innovation and we all know creativity can strike at any time. Let’s make it easier to click the approve button so your users, be they employees, students, or citizens, can work anywhere, at any time.