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Overview:

Work Mode settings can be maintained for Technical Systems, Technical Instances, Hosts and Databases. The configuration is possible at various levels within the Technical Monitoring set up steps. You can maintain Work Mode Specific settings for monitoring on custom template level, alert level, metric level and at the managed object specific settings level.

 

Purpose of the blog:

There are various options available for Incidents, Notifications, Third-Party, Auto-Reaction which can be selected for each workmode. The focus would be on explaining what each option is about in detail. Note:  The functionality mentioned in this blog is applicable to Solution Manager 7.1 SP08 and above SPs and to Solution Manager 7.2 release.

 

Level 1: Custom Template – Template Settings

1. Navigate to Step 4 of System Monitoring scenario on SAP Solution Manager Configuration work center.

2. Select a Custom template.

3. Select the “Template Settings” tab. Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, and “Third-Party Components” under section “Default Settings”.

/wp-content/uploads/2015/11/1_836662.png

Field

Option

Meaning

Automatic Incident Creation

Active

Automatic Incident Creation is Active at the template level and the user enters the required details.

Inactive

Automatic Incident Creation is Inactive at the template level

Global Settings (Active/Inactive)

If the option “Global Settings (Active) is shown,  it means that Automatic Incident creation is active at the Global level and the template will be using the settings maintained at the Global level

If the option “Global Settings (Inactive) is shown, it means that Automatic Incident creation is inactive at the Global level and the template will be using the settings maintained at the Global level

 

The behavior mentioned in the table above is same for Automatic Notification Creation and Third-Party Components.

 

Note: Global level settings can be viewed on Step 2.3 Default Settings.

 

4. Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, and “Third-Party Components” under section “Work Mode Functions”.

 

/wp-content/uploads/2015/11/2_836850.png

Workmode

Column

Option

Meaning

Planned Downtime

Automatic Incident Creation

Active

Automatic Incident Creation is Active for the specific workmode at the template level and the user enters the required details. The details entered are only specific to this workmode and is not applicable to other workmodes.

Inactive

Automatic Incident Creation is Inactive at the template level for the specific workmode

Global Settings (Active/Inactive)

If the option “Global Settings (Active) is shown,  it means that Automatic Incident creation is active at the Global level and the workmode at the template will be using the settings maintained at the Global level

If the option “Global Settings (Inactive) is shown, it means that Automatic Incident creation is inactive at the Global level and the work mode at the template will be using the settings maintained at the Global level

Use Default Settings

Settings maintained under the “Default Settings” section will be used by the workmode. By default the value that is selected for each work mode is “Use Default Settings”. User can change the option to others if required.

 

 

 

 

The behavior mentioned in the table above is same for Automatic Notification Creation and Third-Party Components.

 

Level 2: Custom template Alert level

 

5. Select the Alerts tab and select an Alert.

 

Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, “Third-Party Components”, and “Auto Reactions” under section “Default Alert Settings” in the respective tabs (Incidents, Notifications, Third-Party Components and Auto-Reactions).

 

Field

Option

Meaning

Automatic Incident Creation

Active

Automatic Incident Creation is Active at the alert level and the user can enter the required details.

Inactive

Automatic Incident Creation is Inactive at the alert level.

Template Settings (Active/Inactive)

If the option “Template Settings (Active) is shown,  it means that Automatic Incident creation is active at the template level and the alert will be using the settings maintained at the template level. By Default the option “Template Settings” will be selected. User can change the option if he wishes.

If the option “Template Settings (Inactive) is shown, it means that Automatic Incident creation is inactive at the template level and the alert will be using the settings maintained at the template level.

By Default the option “Template Settings” will be selected. User can change the option if he wishes.

 

 

Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, “Third-Party Components”, and “Auto Reactions” under section “Work-Mode-Specific Alert Settings”.

 

Workmode

Column

Option

Meaning

Planned Downtime

Automatic Incident Creation

Active

Automatic Incident Creation is Active for the specific workmode at the alert level and the user enters the required details. The details entered are only specific to this workmode and is not applicable to other workmodes.

Inactive

Automatic Incident Creation is Inactive at the alert level for the specific workmode

Template Settings (Active/Inactive)

If the option “Template Settings (Active) is shown,  it means that Automatic Incident creation is active at the Template level and the workmode at the alert level will be using the settings maintained at the template level

If the option “Template Settings (Inactive) is shown,  it means that Automatic Incident creation is inactive at the Template level and the workmode at the alert level will be using the settings maintained at the template level

Use Default Settings

Settings maintained under the “Default Alert Settings” section will be used by the workmode. By default the value that is selected for each work mode is “Use Default Settings”. User can change the option to others if required.

 

 

The behaviour mentioned in the table above is same for Automatic Notification Creation, Third-Party Components and Auto Reactions.

 

Note: The option Template Settings (Active/Inactive) will not be available for Auto Reactions.

 

Level 3: Managed Object Settings – Template level

 

6. Navigate to Define Scope step.

7. Select a managed object and navigate to Setup Monitoring step.

8. Select the managed object in the table and click on the link “Maintain MO-Specific Settings”.

9. Select the tab “Managed Object Settings”.

10. Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, and “Third-Party Components” under section “Default Settings”.

 

/wp-content/uploads/2015/11/13_836911.png

Field

Option

Meaning

Automatic Incident Creation

Active

Automatic Incident Creation is Active at the managed object settings template level and the user enters the required details.

Inactive

Automatic Incident Creation is Inactive at the managed object settings  template level

Source Template Settings

If the option ” Source Template Settings” is selected, it means that the value which was entered on the Incidents tab of the template which was assigned to the managed object would be used.                                        

By Default the option “Source Template Settings” is selected. User can change to another option if he wishes to.

 

14. Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, and “Third-Party Components” under section “Work Mode Functions”.

/wp-content/uploads/2015/11/15_836931.png

Workmode

Column

Option

Meaning

Planned Downtime

Automatic Incident Creation

Active

Automatic Incident Creation is Active for the specific workmode at the managed object settings template level and the user enters the required details. The details entered are only specific to this workmode and is not applicable to other workmodes.

Inactive

Automatic Incident Creation is Inactive at the managed object settings template level for the specific workmode

Source Template Settings

If the option ” Source Template Settings” is selected, it means that the value which was entered on the Incidents tab of the template which was assigned to the managed object would be used.                                        

Use Default Settings

Settings maintained under the “Default Settings” section of the managed object settings template will be used by the workmode. By default the value that is selected for each work mode is “Use Default Settings”. User can change the option to others if required.

The behavior mentioned in the table above is same for Automatic Notification Creation and Third-Party Components.

 

Level 4: Managed Object Settings – Alert level

 

12. Select the Alerts tab and select an Alert.

 

Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, “Third-Party Components”, and “Auto Reactions” under section “Default Alert Settings” on the respective tabs (Incidents, Notifications, Third-Party Components and Auto Reactions).

 

Field

Option

Meaning

Automatic Incident Creation

Active

Automatic Incident Creation is Active at the managed object settings alert level and the user enters the required details.

Inactive

Automatic Incident Creation is Inactive at the managed object settings  alert level

Source Template Settings

 

Source template always refers to the template which was assigned to the managed object.

If the option ” Source Template Settings” is selected, it means that the value which was entered in the Incidents tab of the alert of the source template would be used.                                        

By Default the option “Source Template Settings” is selected. User can change to another option if he wishes to.

Managed Object Settings (Active/Inactive)

If the option “Managed Object Settings (Active) is shown,  it means that Automatic Incident creation is active at the Managed Object Settings template level and the alert level will be using the settings maintained at the Managed Object Settings template level.

If the option “Template Settings (Inactive) is shown,  it means that Automatic Incident creation is inactive at the Managed Object Settings Template level and the alert level will be using the settings maintained at the Managed Object Settings template level.

 

Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, “Third-Party Components”, and “Auto Reactions” under section “Work-Mode-Specific Alert Settings”.

 

/wp-content/uploads/2015/11/17_836945.png

 

 

 

Workmode

Column

Option

Meaning

Planned Downtime

Automatic Incident Creation

Active

Automatic Incident Creation is Active for the specific workmode at the alert level and the user enters the required details. The details entered are only specific to this workmode and is not applicable to other workmodes.

Inactive

Automatic Incident Creation is Inactive at the alert level for the specific workmode

Managed Object  Settings (Active/Inactive)

If the option “Managed Object Settings (Active) is shown,  it means that Automatic Incident creation is active at the Managed Object Settings template level and the workmode at the alert level will be using the settings maintained at the Managed Object Settings template level.

If the option “Template Settings (Inactive) is shown,  it means that Automatic Incident creation is inactive at the Managed Object Settings Template level and the workmode at the alert level will be using the settings maintained at the Managed Object Settings template level.

Source Template Settings

 

Source template always refers to the template which was assigned to the managed object. If the option “Source Template Settings” is selected, it means that the value which was entered on the Incidents tab for the workmode at the alert level of the source template would be used.  By default, the value “Source Template Settings” is used.                                      

Use Default Settings

Settings maintained under the “Default Alert Settings” section will be used by the workmode

The behaviour mentioned in the table above is same for Automatic Notification Creation, Third-Party Components and Auto Reactions.

 

Note: The option “Managed Object Settings (Active/Inactive)” will not be available for Auto Reactions.

 

Further explanation related to the option “Source Template Settings” .

Assuming the component “SV-SMG-MON-ALR-CFG” is used at the Alert level for the work mode Planned Downtime in the source template.

When the option “Source Template Settings” is used for the workmode at the alert level on the Managed Object template, then the value which would be used by the alert for the Planned Downtime would be SV-SMG-MON-ALR-CFG.

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