Ongoing SAP improves SAP product versions customers are using today. These improvements get delivered as Support Notes and Support Packages. Especially improvements in the CRM area might be useful as well for SAP Solution Manager as IT Service Management and Change Request Management are based on CRM.

E.g. Improvements that are delivered

    with      BBPCRM    701    0014      SAPKU70114

or with      WEBCUIF  701    0014      SAPK-70114INWEBCUIF

are as well available in SAP Solution Manager 7.1 Support Package Stack 14.

The Improvement Finder helps you discover improvements delivered through SAP’s Customer Connection program.

For SAP Solution Manager 7.1 those improvements are available or can be enabled, which are delivered through customer connection program for CRM 7.0 Enhancement Package 1.

In the following some new CRM basic features that might be interesting. Including the information with which SAP Note and SAP Solution Manager Support Package they get delivered and where more information can be found.

Overview

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Details

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Attachment Icon in Business Transaction Search Applications

SAP Note 2141594

Indicator if an attachment is assigned to the transaction header.

Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP14

Add the following Middleware parameter (Transaction R3AC6):

Adapt relevant views using the UI Configuration Tool, so that the new attribute Attachment is part of the active UI configurations:

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Multi-Column Sorting on Tables

SAP Note 2131434

Enables users to do multiple sorts on a table.

Applicable as of SAP Solution Manager 7.1 SP11

Delivered with WEBCUIF 701 SAPK-70115INWEBCUIF

Available out of the box (after SAP Note / Support Package implementation).
Details about usage of these functionalities see Multisorting-How-To Guide attached to SAP Note 2131434

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Drag and drop functionality in content management

SAP Note 2161423

Users can drag and drop files into the ‘Attachments’ assignment block. They can also drag and drop multiple files at once.

Applicable as of SAP Solution Manager 7.1 SP10
Delivered with BBPCRM 701 SAPKU70115

Available out of the box (after SAP Note / Support Package implementation).

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Common field labeling – Provide a comprehensive user guide on how to change labels in CRM

SAP Note 2133755

Guidance for

• Renaming Items in the Navigation Bar
  using Business Role customizing or Navigation Bar customizing
• Changing the title of a Page/View
  using transaction SOTR_EDIT
• Changing Item Labels
  via configuration of the view or via Design layer

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Logo customizable per Business Role

SAP Note 2023680

The Business Role customizing has been enhanced that a different logo for each Business Role can be defined and assigned.

Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP13

Configuration:

• IMG activity Define Icons
  IMG:
  Customer Relationship  Management
  -> UI Framework
    -> UI Framework Definition
      -> Skins and Icons
        -> Define Icons
• Assign Icon to Business Role

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Change history: Display changes for a specific timeframe in business transactions

SAP Note 2013500

Assignment block Change History is enhanced by a new button Display Period.

Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP13

Available out of the box (after SAP Note / Support Package implementation).

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Conditional formatting of the table cells

SAP Note 1937399

Enablement of different background colors for cells of a table.

Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP12

Configuration:
Implementation at P_GETTER method of the search page view controller.
Details see Table Cell Background Colorization How-To Guide.pdf attached to SAP Note 1937399.

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Improvement of Recent Items functionality

SAP Note 1769401

Enhanced customizable settings for the users and administrations to the Recent Items feature.

Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP10

Available out of the box (after SAP Note / Support Package implementation).

Usage see Backend Personalization – How to Guide attached to SAP Note 1769401.