Ongoing SAP improves SAP product versions customers are using today. These improvements get delivered as Support Notes and Support Packages. Especially improvements in the CRM area might be useful as well for SAP Solution Manager as IT Service Management and Change Request Management are based on CRM.
E.g. Improvements that are delivered
with BBPCRM 701 0014 SAPKU70114
or with WEBCUIF 701 0014 SAPK-70114INWEBCUIF
are as well available in SAP Solution Manager 7.1 Support Package Stack 14.
The Improvement Finder helps you discover improvements delivered through SAP’s Customer Connection program.
For SAP Solution Manager 7.1 those improvements are available or can be enabled, which are delivered through customer connection program for CRM 7.0 Enhancement Package 1.
In the following some new CRM basic features that might be interesting. Including the information with which SAP Note and SAP Solution Manager Support Package they get delivered and where more information can be found.
Overview
|
Description |
SAP Note |
SP Min. |
Delivered with SP |
|
Attachment Icon in Business Transaction Search Applications |
SP03 |
SP14 |
|
|
Multi-Column Sorting on Tables |
SP11 |
? |
|
|
Drag and drop functionality in content management |
SP10 |
? |
|
|
Common field labeling – Provide a comprehensive user guide on how to change labels in CRM |
|||
|
Logo customizable per Business Role |
SP03 |
SP13 |
|
|
Change history: Display changes for a specific timeframe in business transactions |
SP03 |
SP13 |
|
|
Conditional formatting of the table cells |
SP03 |
SP12 |
|
|
Improvement of Recent Items functionality |
SP03 |
SP10 |
Details
Attachment Icon in Business Transaction Search Applications
SAP Note 2141594
Indicator if an attachment is assigned to the transaction header.
Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP14
Add the following Middleware parameter (Transaction R3AC6):
| Key: | CRMRF |
| Parameter Name: | RESULT_LIST_ATTACHMENT_FLAG |
| Param. Value: | X |
Adapt relevant views using the UI Configuration Tool, so that the new attribute Attachment is part of the active UI configurations:
Multi-Column Sorting on Tables
SAP Note 2131434
Enables users to do multiple sorts on a table.
Applicable as of SAP Solution Manager 7.1 SP11
Delivered with WEBCUIF 701 SAPK-70115INWEBCUIF
Available out of the box (after SAP Note / Support Package implementation).
Details about usage of these functionalities see Multisorting-How-To Guide attached to SAP Note 2131434
Drag and drop functionality in content management
SAP Note 2161423
Users can drag and drop files into the ‘Attachments’ assignment block. They can also drag and drop multiple files at once.
Applicable as of SAP Solution Manager 7.1 SP10
Delivered with BBPCRM 701 SAPKU70115
Available out of the box (after SAP Note / Support Package implementation).
Common field labeling – Provide a comprehensive user guide on how to change labels in CRM
SAP Note 2133755
Guidance for
- Renaming Items in the Navigation Bar
using Business Role customizing or Navigation Bar customizing - Changing the title of a Page/View
using transaction SOTR_EDIT - Changing Item Labels
via configuration of the view or via Design layer
Logo customizable per Business Role
SAP Note 2023680
The Business Role customizing has been enhanced that a different logo for each Business Role can be defined and assigned.
Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP13
Configuration:
- IMG activity Define Icons
IMG:
Customer Relationship Management
-> UI Framework
-> UI Framework Definition
-> Skins and Icons
-> Define Icons - Assign Icon to Business Role
Change history: Display changes for a specific timeframe in business transactions
SAP Note 2013500
Assignment block Change History is enhanced by a new button Display Period.
Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP13
Available out of the box (after SAP Note / Support Package implementation).
Conditional formatting of the table cells
SAP Note 1937399
Enablement of different background colors for cells of a table.
Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP12
Configuration:
Implementation at P_GETTER method of the search page view controller.
Details see Table Cell Background Colorization How-To Guide.pdf attached to SAP Note 1937399.
Improvement of Recent Items functionality
SAP Note 1769401
Enhanced customizable settings for the users and administrations to the Recent Items feature.
Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP10
Available out of the box (after SAP Note / Support Package implementation).
Usage see Backend Personalization – How to Guide attached to SAP Note 1769401.
Very useful collection, thanks Jens!
I think this information will be very useful to anyone interested in the newly available improvements.
Nice thank you.
Great News!
Great ! Thanks for sharing Jens.
Jens, thank you for this helpful article!
Oh my. These are all very useful improvements that I had no idea of that they existed! Thank you for sharing Jens.
Hi Jens Eikermann,
Informative document.
Currently we are in SP13, but i am not able to find Define Icons under Skins and Icons.
As per SAP Note 2023680 – Logo customizable per Business Role, Define Icon icons will available in SP13.
Rg,
Karthik
Hello Karthik,
Could you please check if the switches, recommended for the usage of ITSM are switched on(transaction SFW5).
See SOLMAN_SETUP – IT Service Management -> 2 Perform Standard Configuration -> 2.1 Configure Manually -> Enable switches for ITSM
UI_FRW_1 is relevant for Icon Management and Personalization
UI_FRW_1_DOCU is also relevant for User Interface Personalization
I would assume that UI_FRW_1 enables the IMG activity Define Icons that is missing in your system:
For further functionalities further switches/business functions are relevant.
best regards
Jens
Hi Jens,
Great thanks. Now i am able to see the Define icon.
I have follows the SAP note 2023680 – Logo customizable per Business Role and created the Logo type and file type .png and .gif.
In final steps to map the URL, get stuck to load the customize logo file.
how to upload the custom logo file in the below sap skins directory ?could you please provide any guide to the same.
How to assign customize Icon to the Business Role.
Rg,
Karthik
Hello Karthik,
Please see SAP note 1849835 – how to exchange logo in WebUI without skin copy using customizing node “Define Icons”
best regards
Jens
Great. Thanks Jens. I will check this note.
Hi Jens,
Exchange logo and Drag/drop functionality is working perfectly in ChaRM screen. Thanks again.
Rg,
Karthik