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Ongoing SAP improves SAP product versions customers are using today. These improvements get delivered as Support Notes and Support Packages. Especially improvements in the CRM area might be useful as well for SAP Solution Manager as IT Service Management and Change Request Management are based on CRM.

E.g. Improvements that are delivered

    with      BBPCRM    701    0014      SAPKU70114

or with      WEBCUIF  701    0014      SAPK-70114INWEBCUIF

are as well available in SAP Solution Manager 7.1 Support Package Stack 14.

The Improvement Finder helps you discover improvements delivered through SAP’s Customer Connection program.

For SAP Solution Manager 7.1 those improvements are available or can be enabled, which are delivered through customer connection program for CRM 7.0 Enhancement Package 1.

In the following some new CRM basic features that might be interesting. Including the information with which SAP Note and SAP Solution Manager Support Package they get delivered and where more information can be found.

Overview


Description

SAP Note

SP Min.

Delivered with SP

Attachment Icon in Business Transaction Search Applications

2141594

SP03

SP14

Multi-Column Sorting on Tables

2131434

SP11

?

Drag and drop functionality in content management

2161423

SP10

?

Common field labeling – Provide a comprehensive user guide on how to change labels in CRM

2133755

Logo customizable per Business Role

2023680

SP03

SP13

Change history: Display changes for a specific timeframe in business transactions

2013500

SP03

SP13

Conditional formatting of the table cells

1937399

SP03

SP12

Improvement of Recent Items functionality

1769401

SP03

SP10


Details


Attachment Icon in Business Transaction Search Applications

SAP Note 2141594

Indicator if an attachment is assigned to the transaction header.

/wp-content/uploads/2015/11/2141594_839043.png

Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP14

Add the following Middleware parameter (Transaction R3AC6):

Key: CRMRF
Parameter Name: RESULT_LIST_ATTACHMENT_FLAG
Param. Value: X

/wp-content/uploads/2015/11/2141594_2_839044.png

Adapt relevant views using the UI Configuration Tool, so that the new attribute Attachment is part of the active UI configurations:

/wp-content/uploads/2015/11/2141594_3_839120.png


Multi-Column Sorting on Tables

SAP Note 2131434

Enables users to do multiple sorts on a table.

/wp-content/uploads/2015/11/2131434_839530.png

Applicable as of SAP Solution Manager 7.1 SP11

Delivered with WEBCUIF 701 SAPK-70115INWEBCUIF

Available out of the box (after SAP Note / Support Package implementation).
Details about usage of these functionalities see Multisorting-How-To Guide attached to SAP Note 2131434


Drag and drop functionality in content management

SAP Note 2161423

Users can drag and drop files into the ‘Attachments’ assignment block. They can also drag and drop multiple files at once.

/wp-content/uploads/2015/11/2161423_839984.png

Applicable as of SAP Solution Manager 7.1 SP10
Delivered with BBPCRM 701 SAPKU70115

Available out of the box (after SAP Note / Support Package implementation).


Common field labeling – Provide a comprehensive user guide on how to change labels in CRM

SAP Note 2133755

Guidance for

  • Renaming Items in the Navigation Bar
    using Business Role customizing or Navigation Bar customizing
  • Changing the title of a Page/View
    using transaction SOTR_EDIT
  • Changing Item Labels
    via configuration of the view or via Design layer

Logo customizable per Business Role

SAP Note 2023680

The Business Role customizing has been enhanced that a different logo for each Business Role can be defined and assigned.

/wp-content/uploads/2015/11/2023680_839985.png

Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP13

Configuration:

  • IMG activity Define Icons
    IMG:
    Customer Relationship  Management
    -> UI Framework
      -> UI Framework Definition
        -> Skins and Icons
          -> Define Icons
  • Assign Icon to Business Role

Change history: Display changes for a specific timeframe in business transactions

SAP Note 2013500

Assignment block Change History is enhanced by a new button Display Period.

/wp-content/uploads/2015/11/2013500_843409.png

Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP13

Available out of the box (after SAP Note / Support Package implementation).


Conditional formatting of the table cells

SAP Note 1937399

Enablement of different background colors for cells of a table.

/wp-content/uploads/2015/11/1937399__843580.png

Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP12

Configuration:
Implementation at P_GETTER method of the search page view controller.
Details see Table Cell Background Colorization How-To Guide.pdf attached to SAP Note 1937399.


Improvement of Recent Items functionality

SAP Note 1769401

Enhanced customizable settings for the users and administrations to the Recent Items feature.

11769401769401.png

Applicable as of SAP Solution Manager 7.1 SP03
Delivered with SAP Solution Manager 7.1 SP10

Available out of the box (after SAP Note / Support Package implementation).

Usage see Backend PersonalizationHow to Guide attached to SAP Note 1769401.

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13 Comments

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  1. Karthik Paramasivam

    Hi Jens Eikermann,

    Informative document.

    Currently we are in SP13, but i am not able to find Define Icons under Skins and Icons.


    As per SAP Note 2023680 – Logo customizable per Business Role, Define Icon icons will available in SP13.

    Skins and Icons.jpg

    Rg,

    Karthik

    (0) 
    1. Jens Eikermann Post author

      Hello Karthik,

      Could you please check if the switches, recommended for the usage of ITSM are switched on(transaction SFW5).

      See SOLMAN_SETUP – IT Service Management -> 2 Perform Standard Configuration -> 2.1 Configure Manually -> Enable switches for ITSM

      UI_FRW_1 is relevant for Icon Management and Personalization

      UI_FRW_1_DOCU is also relevant for User Interface Personalization

      I would assume that UI_FRW_1 enables the IMG activity Define Icons that is missing in your system:

      Define_Icons.png

      For further functionalities further switches/business functions are relevant.

      best regards

      Jens

      (0) 
      1. Karthik Paramasivam

        Hi Jens,

        Great  thanks. Now i am able to see the Define icon.

        I have follows the SAP note 2023680 – Logo customizable per Business Role and created the Logo type and file type .png and .gif.

        In final steps to map the URL, get stuck to load the customize logo file.

        how to upload the custom logo file in the below sap skins directory ?could you please provide any guide to the same.

        How to assign customize Icon to the Business Role.

        Load URL.png

        Rg,

        Karthik

        (0) 
        1. Jens Eikermann Post author

          Hello Karthik,

          Please see SAP note 1849835 – how to exchange logo in WebUI without skin copy using customizing node “Define Icons”

          best regards
          Jens

          (0) 

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