Open an ADS support incident

• Open https://support.sap.com
• Click to the “Keys, Systems & Installations” option on the top
• Select the System Data on the left side
• Click on the “create System without license key”
• Proceed with the “Click here” button in the middle of the screen
• Now you will get a login screen for the SAP Service Marketplace
• Fulfill your login with your S-Users ID and PW
• You will get a screen with your installations
• Select one of the entries
• Now you can create a new system in the next step
• In the product selection you will find ADS as product (important)
• The System name can be given individually
• Check if you find ADS in the Database selection, if not take i.e. ASE
• After you fill all required fields, click to the send button
• Give the issue description and reproduction steps of your issue in to the communication part
• Attach your files for the reproduction to the incident
• Check, if the correct component BC-SYB-ADS is selected
• Send the support incident to SAP

If you get any issue during this process, please contact the CIC and your ADS Sales partner for further assistance.