GENBAND Inc. provides real time communications software solutions. The Company offers element management systems, cloud services, client platforms, session border and call controllers, and media and wireless access gateways. GENBAND serves customers worldwide

Genband chose SAP over competitive SaaS offerings to enhance customer engagement business processes.

Objectives

  • Increase collaboration across a global workforce
  • Drive faster time-to-market for new solutions

Why SAP

  • Ability to go live quickly and easily worldwide
  • Global access to company data through the cloud

Benefits

  • Provides employees with an efficient way to share knowledge and best practices with colleagues around the world
  • Enables employees to create forums for faster, better communication
  • Provides channel partners and service contractors with a single repository for asking questions and finding technical information

Check out the video below to understand some of the factors that went into moving to C4C as the customer engagement platform.

GENBAND ensures a smooth migration to next-generation networks. The company provides carrier-class networking gear that telecommunications providers use to deploy voice and multimedia services. Designed for fixed, wireless, and cable operators, its products include media gateways, controllers, and application servers. Communications service providers use GENBAND’s products to build and upgrade their networks.

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