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If you are using SAP Business ByDesign or SAP Cloud for Customer, please find all support-related information on our Support-by-Product-Page (path: > Products > Support by Product):



There you also find the following introductory presentation, which outlines all important support information:



Highlights include:


Roles and responsibilities of customers, partners and SAP

  • SAP owns (supports and maintains) SAP standard code
  • Partner owns (supports and maintains) Partner code
  • SAP cannot change or maintain partner code
  • SAP will engage with customer and partner, when required

Where do I find help? (Important Knowledge Sources)

  • Federated Search
  • Online and video training sessions
  • (Recordings of) live Meet-The-Expert webinars
  • Expert Services
  • Product Documentation (in the help center)
  • Support Knowledge Base Articles (KBAs) (in the help center)
  • SAP Community for ByD and C4C

How to contact SAP Support?



Partners can find a recording of the webinar on PartnerEdge.


We hope you find this information helpful and would love to hear from you.

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1 Comment

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  1. Former Member

    Missing approval button sales quote

    The conditions are true and when i create quote,i can see this post: “please submit for approval”. However I can not send confirmation because it does not appear. I added some attachments, could you check it ?




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