SAP Support Information for Customers and Partners using SAP Business ByDesign or SAP Cloud for Customer
If you are using SAP Business ByDesign or SAP Cloud for Customer, please find all support-related information on our Support-by-Product-Page (path: support.sap.com > Products > Support by Product):
There you also find the following introductory presentation, which outlines all important support information:
Roles and responsibilities of customers, partners and SAP
- SAP owns (supports and maintains) SAP standard code
- Partner owns (supports and maintains) Partner code
- SAP cannot change or maintain partner code
- SAP will engage with customer and partner, when required
Where do I find help? (Important Knowledge Sources)
- Federated Search
- Online and video training sessions
- (Recordings of) live Meet-The-Expert webinars
- Expert Services
- Product Documentation (in the help center)
- Support Knowledge Base Articles (KBAs) (in the help center)
- SAP Community for ByD and C4C
How to contact SAP Support?
Partners can find a recording of the webinar on PartnerEdge.
We hope you find this information helpful and would love to hear from you.