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SAP has published the December 2017 version of its support overview presentation “SAP Support Offerings for ByD/C4x Customers and Partners”. In this new version, we simplified the document structure and now clearly outline the roles and responsibilities of customers, partners and SAP.

Highlights include:

  1. Roles and responsibilities of customers, partners and SAP
    • SAP owns (supports and maintains) SAP standard code
    • Partner owns (supports and maintains) Partner code
    • SAP cannot change or maintain partner code
    • SAP will engage with customer and partner, when required
  1. Where do I find help? (Important Knowledge Sources)
    • Federated Search (in the help center)
    • Online and video training sessions
    • (Recordings of) live Meet-The-Expert webinars
    • Expert Services
    • Product Documentation (in the help center)
    • Support Knowledge Base Articles (KBAs) (in the help center)
    • SAP Community for ByD and C4C
  2. How to contact SAP Support?

Please refer to the updated presentation for details. (Chinese version, Japanese version)

New: please also visit our new support pages for SAP Business ByDesign and SAP Hybris Cloud for Customer.

Partners can find a recording of the webinar on PartnerEdge.

Please find the Step-by-Step-Guide for End Users and Key Users here.

Within SAP the following incident management process applies:



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  1. Former Member

    Missing approval button sales quote

    The conditions are true and when i create quote,i can see this post: “please submit for approval”. However I can not send confirmation because it does not appear. I added some attachments, could you check it ?




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