If you are using SAP Business ByDesign or SAP Cloud for Customer, please find all support-related information on our Support-by-Product-Page (path: support.sap.com > Products > Support by Product):
There you also find the following introductory presentation, which outlines all important support information:
Roles and responsibilities of customers, partners and SAP
- SAP owns (supports and maintains) SAP standard code
- Partner owns (supports and maintains) Partner code
- SAP cannot change or maintain partner code
- SAP will engage with customer and partner, when required
Where do I find help? (Important Knowledge Sources)
- Federated Search
- Online and video training sessions
- (Recordings of) live Meet-The-Expert webinars
- Expert Services
- Product Documentation (in the help center)
- Support Knowledge Base Articles (KBAs) (in the help center)
- SAP Community for ByD and C4C
How to contact SAP Support?
Partners can find a recording of the webinar on PartnerEdge.
We hope you find this information helpful and would love to hear from you.