Everybody knows the products of Coca-Cola, but few know that SAP Finance Solutions play a key role in their global services operations:
Coca-Cola Hellenic serves 589 million people in 28 countries. They are one of the largest bottlers and vendors of The Coca-Cola Company’s products in the world, and the largest based in Europe.
We had the opportunity to talk with Nikos Vlassakidis about their shared service organization and their approach of implementing global business services.
One of the most important criteria to select the right solution was to provide a technology to the multi-functional Business Service Organization to effectively and efficiently manage the existing Finance and HR processes in scope. The utilized technology should be able to complement and connect to the existing infrastructure.
The main scope was on managing different methods of interactions (calls, email, self-service requests) with their Business Service Organization customers (eg. Employees, vendors or internal business partners). Managing the service execution and service delivery with monitoring and measuring the performance of BSO as well on country level to match them against their KPI’s and Service Partnership agreements to increase the quality of service was important to them.
But now, after implementation and successfully running the BSO processes, let’s get the information first hand from Nikos Vlassakidis:
Every summer the community of Shared Service leaders gathers in one of the European capitals to discuss Shared Services.
Shared Service proponents and leading analysts discuss and shape trends in Shared Service Delivery.
Besides talking with our great customers, we had the opportunity to talk as well with some thought leaders in the Shared Services space and hear from them the newest trends.
See here our report with the most important facts about Shared Service Trends:
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