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User Assistance from Onboarding to Expert

User Assistance at SAP is evolving from technical writing into a new reality of providing user assistance in both an integrated and collaborative way. Our new paradigm sees user assistance in both textual and non-textual formats that is both contextual and responsive to the needs of the users.

User Assistance (UA) is an integral part of User Experience (UX) and our aim is to provide an integrated and seamless learning and help, without the user even realizing it is being consumed.

User Assistance includes:

  • onboarding, UI content, documentation, multimedia content
  • is delivered both in the product as well as in communities and on portal pages
  • is tailored to user roles as well as the different devices they work on

Our new integrated user assistance tool provides a delightful end-user experience that gets users started quickly. It provides real-time user assistance in app that is context-sensitive and responsive in design. We provide both:

  • Guided tours
  • In-app help

guided tour2.JPG


In order for UA at SAP to provide the best user experience for our users, we are reaching out to customers to begin the conversation.

We are working together with SAP customers and partners in customer engagement projects, at customer events both internally and externally, through communities, and more.

We are asking you:

How do you interact with UA? In what capacity are you accessing UA? For what tasks? From where and on what device? Where do you search for UA? When do you search for UA? Why are you accessing it? What was the experience like for you? What were the challenges and what were the big likes?

Provide your Input now:

You too can provide input and feedback on our User Assistance assets and for our UA vision.

I would like to invite you to provide feedback on your experience with SAP User assistance by taking this short survey about your onboarding experiences and in app user assistance.  Help us meet your needs in future!

Muriel Ronen

SAP UA Co- innovation

SAP UA Customer Engagement

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      Author's profile photo Former Member
      Former Member

      Hello there

      Any possibilities to add custom User Assistance for custom developed fiori apps?