The results are in from the BICC survey we launched earlier this year.
The following are highlighted results along with some insights and recommended actions:
Maturity: More than 40% of organizations have a BICC in place, but 60% of them are less than 5 years old.
A signfiicant number of companies have a BICC but definitions of a BICC vary widely; many organizations start out with a simple Program Management Office or Shared Services function that is more technically focused and evolve to cover broader people and process issues like governance, training and business alignment.
Action: Review your BICC / COE and identify where you have gaps on people and process, not just technology and data.
User Engagement: 33% of organizations follow a best practices model for managing their BICCs, yet only 12% of organizations have more than 50% business or user engagement for managing their BICCs.
Mature BICCs have significant user engagement through business analysts and data stewards as well as overall BI and data governance structures.
Action: Make sure that your business users are engaged throughout the complete analytics process from requirements to implementation; leverage communities of interest and special interest groups for continuous ongoing dialogue that isn’t project or request specific.
Benefits & Funding: 85% of BICCs say increased user usage/adoption is one of the top 5 benefits they have attained or seek to attain. 57% are funded from corporate or IT and have the CFO as an executive business sponsor (other than the CIO).
IT and Finance will both play a strong role in enabling and supporting self service analytics instead of producing ad hoc reports and analysis.
Action: Review how your IT and Finance organizations’s role is changing from analytics development to enablement and facilitation. Ensure that you have a formal training and education program in place and that you have a data dictionary tool so users truly understand the data.
Read the full article on the Digitalist magazine by SAP on The Value of BI Competency Centers.