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Author's profile photo patricia saporito

SAP BI Competency Center Survey Results

The results are in from the BICC survey we launched earlier this year.

The following are highlighted results along with some insights and recommended actions:

Maturity: More than 40% of organizations have a BICC in place, but 60% of them are less than 5 years old.

A signfiicant number of companies have a BICC but definitions of a BICC vary widely; many organizations start out with a simple Program Management Office or Shared Services function that is more technically focused and evolve to cover broader people and process issues like governance, training and business alignment.

Action: Review your BICC / COE and identify where you have gaps on people and process, not just technology and data.

User Engagement: 33% of organizations follow a best practices model for managing their BICCs, yet only 12% of organizations have more than 50% business or user engagement for managing their BICCs.

Mature BICCs have significant user engagement through business analysts and data stewards as well as overall BI and data governance structures.

Action: Make sure that your business users are engaged throughout the complete analytics process from requirements to implementation; leverage communities of interest and special interest groups for continuous ongoing dialogue that isn’t project or request specific.

Benefits & Funding: 85% of BICCs say increased user usage/adoption is one of the top 5 benefits they have attained or seek to attain. 57% are funded from corporate or IT and have the CFO as an executive business sponsor (other than the CIO).

IT and Finance will both play a strong role in enabling and supporting self service analytics instead of producing ad hoc reports and analysis.

Action: Review how your IT and Finance organizations’s role is changing from analytics development to enablement and facilitation. Ensure that you have a formal training and education program in place and that you have a data dictionary tool so users truly understand the data.

Read the full article on the Digitalist magazine by SAP on The Value of BI Competency Centers.

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