Update: Community and One Digital Experience
In late February I shared the launch of an important program for our community, and I committed to communicate transparently throughout the project, keeping you informed every step of the way.
Since then we have achieved some solid results:
· Established a beta site that includes blogging, moderation and Q&A.
· Included 25 community members (customers, partners, developers and SAP employees) as active participants in the beta.
· Developed a custom aggregator that connects blogs, moderation, and Q&A to support the future reputation program.
· Created the first version of the new user profile.
We also kept our promise to keep you informed.
· Since February we’ve provided a total of 19 blogs that have been viewed 61,000 times.
· We launched the “In the Know” mission, which 2000 of you have completed, alerting you to all new project communications.
· We conducted a roadshow with more than 300 stakeholders, sharing the latest updates.
In the spirit of telling it like it is, we have decided that we will not launch the new community in November. The reasons for this are simple:
- SAP runs SAP. We have already concluded that we will use SAP Relay for direct messaging. We are now exploring the latest releases of SAP Gamification Service and SAP Jam Communities to be part of the platform.
- Minimum viable product – While we’ve delivered a lot of great functionality in beta, we agree with our Strategic Advisory Council that we don’t have enough to enhance what we have today. The community is far too important for us to launch anything less than an improvement.
So what is the new go live date? We are in discussions on that topic right now, and should have a decision by the end of November. Once we agree on that date, we will share it with you, here on SCN.
We are committed to delivering an improved community experience as quickly as possible, and when we put the needs of our customers and community first, this is the right decision.
Please continue to watch for updates. If you complete the “In the Know” mission, you will have access to all relevant communications collected in a single place.
I’m excited about the work that I’ve seen so far, and even more excited about bringing a best-in-breed, industry-leading community to youin the near future!
Seems I missed that - too bad, would have loved to beta the moderation process ;(
Frank, if you are interested in joining our beta, let me know. There is still work going on there and we would love your feedback. Look for an email from Krysten Gentile on how to get involved.
I'd love to be a beta guinea pig if you are looking for more. 🙂
"...we agree with our Strategic Advisory Council that we don’t have enough to enhance what we have today. The community is far too important for us to launch anything less than an improvement.
That's a very sensible, customer-centric approach and it is great to see SAP having the courage to delay until the new community is an improvement. Must SAP always run SAP though, given that software is such a broad industry now? Is Jive not class-leading enough?
Sorry for the delay in response. I was out for the holidays.
Unfortunately the current platform is not meeting our needs, and their focus is on internal communities, so a lot of our requirements are not on the roadmap.
Please let us know when scn mobile access will be available ?
Communications Overview for #1DXCOMMDESTWhen will you start increasing the information update sequence? For a project with the aim to improve the communication it is, from my point of view, quite poor:
Will this improve? You want to start in May with beta and soon with the overall relaunch, according to last entry on the communication overview page by Audrey Stevenson
(the comments have been deactivated on the overview page in addition...)
I would really appreciate it if the information frequency will increase in the near future...
Indeed, we’ve been a bit quiet. As you can imagine, the community team and technical teams have been heads down working on the development of the new best-of-breed community. Still, we recognize that we should have shared more information.
As we focus on the next critical phase getting ready for Beta for SAPPHIRE NOW, we’ll definitely be communicating more with you here on SCN and working to keep you informed.
You can expect to hear from SCN leaders such as Gali Kling Schneider and Oliver Kohl at the beginning of May, as they provide important details and updates.
Please stay tuned, and thanks for your interest and support!