Error: Could not reach CMS ‘hostname:6400’. Specify the correct host and port and check for network issues. (FWM 20030)

Hi All,

I would like to share my experience how to overcome CMC login issues due to port issues.

When may require to add static request port for CMS for specific reasons. For ex: when setup multi domain config for promotion management. When we enter wrong/conflict port at the request port or named space port, we can not login CMC at all and we will get below error.

We can not login to CMC to revert back the ports we entered. So below is the alternative way to revert back your port changed for the specific servers in the CMC. Here I am showing for CMS as it will be the show stopper for the CMC.

For ex: if I gave the request port as 6401 as below.

Actual request ports should be 6408 or 6409 or from 6411 based on the network settings.

Also when maintaining request port make sure select the “name server port” with “user default settings” rather than with 6400.

So to revert back navigate to the application server C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\ and modify “_boe_hostname.bootstrap” file proper ties by comparing existing working version if any.

Wrong port maintenance tag looks like as below: (this may vary based on the server or port or any other reason. Best way to compare this file whole code with working environment).

• <property flags=”0″ name=”SI_ARGS” type=”String”>-startedBySIA -requestport 6408 -port 6400</property>

then change it to original version to login back to CMC and then give the desired valid port. (Recommended)

• <property name=”SI_ARGS” type=”String” flags=”0″/>

or if you want to set correct ports here itself update as below.

<property name=”SI_ARGS” type=”String” flags=”0″>-startedBySIA -requestport 6408</property>

Hope this helps.

I gave very high level, please feel free to ask if any clarifications in this.

Thanks

Venky