Introduction to SuccessFactors – Intelligent Services!
Being always at the top of Gartner’s chart, automatically raises customer’s expectation around SuccessFactors and with such great expectations I am sure all of us have encountered questions during requirement gathering workshops:
- For new hire can system assign some default learnings?
- And the list goes on as we all know…
If we think from a consumer’s point of view all these questions sounded valid every single time and me being associated with the SAP products for so many years, I have always wished for these additions to be built in the system to make it more robust and versatile. Most importantly, to have efficient and effective manpower at work, we always wish for a system that would be intelligent enough to prompt for actions. And these intelligent services are not luxury anymore but necessity of time.
Like I have already mentioned in my previous blog - Wow features with SuccessFactors Q3 release, introduction to intelligent services would be a great achievement with SuccessFactors Q3 release.
SuccessFactors enables an HR transformation from self-services.That is:
Any SuccessFactors product can raise and publish an event. Any other product, either SuccessFactors or third-party, can subscribe to any published event. Whenever that event is triggered by the publishing product, those subscribed products automatically receive notification of the event, along with information relevant to the change.
I have described some of these events in this blog to help you all.
In addition, administrators can use the new Intelligent Services dashboard to view event details and monitor event status. Administrators can also configure and manage the external event notifications to facilitate data integration with third-party systems.
Below is the current framework of Intelligent Service involving various modules
Detailed view on some of the most commonly awaited functionalities:
A. Recruitment and On Boarding
We are all aware that the On Boarding module is built in a way to pick up some data from Recruitment (i.e Job requisition, Application or offer). Now SAP has tried to make it intelligent on the event of whenever any update to Requisition, Application or Offer is actively synced with On-boarding. Which also means that any change even after On-boarding is initiated gets reflected. Also, system is capable of sending email notifications to new hire and hiring manager.
B. Employee Central Events
This event is raised after a job information change for an employee has been made who has been assigned to a new manager.
C. Employee Time Off
There’s more coming up with intelligent services in SuccessFactors Q4 2015 release and I am sure you’ll be amazed to see the pace with which SAP is adding more to it.
Stay tuned! Don’t forget to let us know your thoughts on this blog in the comments section below. We would love to hear from you!
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