1. Business Scenario
The existing business scenario is after the sales person created the sales quote in the system, the sales quote should be confirmed by the customer, so that the next process (ex. order) can proceed.
After the sales quote been created by the sales person, the sales person submit the sales quote, and the sales quote will automatically be send to the customer by the output settings. Usually the sales quote will be send by the PDF template.
The customer will receive the PDF file which contains the sales quote’s information, and the customer can check the sales quote is correct or not. If the customer not satisfied with this sales quote, and want to change it, the customer must communicate with the sales person offline (ex. mail or phone call), and then the sales person change the sales quote to the system and send the changed quote to the customer to confirm it again. After the customer confirmed the sales quote, the sales person can proceed the next process.
2. Problems and Solution
According the above business scenario introduction, we can see that the communication between the customer and sales person is offline, inefficient and inconvenient. And also if the customer send his/her feedback of the sales quote to sales person by E-mail or a phone call, the risk of misunderstanding is very high.
For these problems, we add an interactive form. After we add an interactive form, the whole scenario will like this:
After the sales person submit the sales quote, the system will send an E-mail to the customer by the interactive form, the customer can directly change the sales quote on the interactive form, and then submit the interactive form. After the customer submit the interactive form, the sales quote’s responsible person will receive a BTM notification on the system, and also the changed sales quote will as an attachment to the BTM notification. The responsible person will open the BTM notification and check the attachment, the responsible person open the attachment and check the sales quote which been changed by the customer, and then the responsible person can update the changed quote to the system.
The communication between the customer and sales person will be more efficient and convenient, and also the customer’s doubts for the sales quote will be simple and clear. And because there is a BTM notification been generated for the responsible person, so that the customer’s changes for the sales quote can be proceeded by the responsible person in time.
Next is the details of the interactive form:
Create sales quote and change the output settings
Submit the sales quote
Customer receive the interactive form and do the changes on the interactive form
Customer submit the interactive form
After customer submit the interactive form, there is a BTM notification generated for the sales quote’s responsible person
The responsible person open the notification and check the attachment
Responsible person open the interactive form to update the sales quote to the system
Sales quote been updated