SAP CRM Order to Cash process can be completed with integration to the SAP ECC system and specifically to the SAP SD module.
Following are the steps to be followed for a very basic straight forward order to cash business scenario in a retail environment:
1) Master data:
• Organisation Structure – The Organisation structure is maintained in the SAP ECC system and is replicated to the SAP CRM system.
• Customer Master – Generally in a green-field implementation, the master system for Business Partners (Customers) is the SAP CRM system.
This is the best proposed route as SAP CRM provides a holistic 360 degree view of the Customer.
• Product Master – Product master will normally be the SAP ECC system which has a more complex product/material management setup but SAP CRM
can also be maintained as the Product master in business scenario’s which require this.
2) Customising data:
The customising data needs to be replicated from the SAP ECC to SAP CRM system for the condition technique and usages for the following:
• Free Goods
• Product Determination
(Middleware is used to replicate data between the SAP ECC and SAP CRM systems)
3) Configuration of Transactional and Master Data:
All the necessary configuration is maintained within the SAP CRM and SAP ECC system along with any additional BADI implementation depending on the requirement of the business process to be implemented.
4) Following is the standard order to cash business process in a Retail environment:
• Sales Order is created in SAP CRM and replicated to the SAP ECC system using Middleware.
• The SAP CRM system also creates a dependent item in the billing due list, containing billing information from the sales in situations where billing is carried
out from the SAP CRM system.
• A delivery is created in the SAP ECC system from the Sales Order.
• The delivery status is also updated in the Sales order present in the SAP CRM system with the transaction history (document flow) updated.
• Goods issue is posted in the SAP ECC system which relates to the reduction in stock level as material is picked from the plant or delivery unit for shipment
to the Customer.
• The delivered quantity and status is also updated to the sales order within the SAP CRM system with the transaction history (document flow) updated.
• Based on the delivered items the previously created dependent item in the billing due list is updated.
• A billing document is created in the SAP CRM system and deletes the corresponding billing due list item.
• After verifying the invoices which were created, they are further released and replicated to the SAP FI-CA module within the SAP ECC system for further
processing of the payment.
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